[Hiring] Child Support Call Center Agent I @Conduent
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
The Customer Care Associate will handle inquiries for the New Jersey Department of Human Services Office of Child support and the services it provides via inbound calls.
• Address and research customer inquiries and provide appropriate and accurate information.
• Respond to telephone inquiries and concerns using approved procedures and guidelines.
• Answer questions on various issues such as child support payments history and account histories.
• Reset personal identification of callers unable to self-serve in the Interactive Voice Response system.
• Gather information, research/resolves inquiries, and appropriately document customer calls.
• Read and interpret documents on file.
• Understand and retain a large amount of information.
• Respond professionally to escalate calls, should they arise.
• Communicate appropriate options for resolution promptly.
• Review customer needs and inform customers of services and resources available to them.
Qualifications
• High School diploma or GED
• 2 years of high-volume call center or Customer Service experience
• Computer system experience with data entry, database documentation knowledge
• Typing speed of 30 WPM
• Two screens/monitors are required
Requirements
• Having your own equipment (PC); Mac is not compatible
• Internet speed must be at least 400 Mbps
• Device specifications:
• Processor: Intel Core i5 or higher; AMD Ryzen 5 5000 or higher
• Laptop or Desktop, 14” screen or higher required (External 20” or higher recommended)
• Running Windows 10 OS 64 bit
• Memory (RAM) requirements: minimum of 8 GB, recommended 16 GB
• Ethernet cable, 50 feet or longer
Benefits
• Paid Training
• Full-time schedule (40 hrs. a week)
• Career Growth Opportunities
• Full Benefit Options from the start
Apply Now
Apply Now
Role Description
The Customer Care Associate will handle inquiries for the New Jersey Department of Human Services Office of Child support and the services it provides via inbound calls.
• Address and research customer inquiries and provide appropriate and accurate information.
• Respond to telephone inquiries and concerns using approved procedures and guidelines.
• Answer questions on various issues such as child support payments history and account histories.
• Reset personal identification of callers unable to self-serve in the Interactive Voice Response system.
• Gather information, research/resolves inquiries, and appropriately document customer calls.
• Read and interpret documents on file.
• Understand and retain a large amount of information.
• Respond professionally to escalate calls, should they arise.
• Communicate appropriate options for resolution promptly.
• Review customer needs and inform customers of services and resources available to them.
Qualifications
• High School diploma or GED
• 2 years of high-volume call center or Customer Service experience
• Computer system experience with data entry, database documentation knowledge
• Typing speed of 30 WPM
• Two screens/monitors are required
Requirements
• Having your own equipment (PC); Mac is not compatible
• Internet speed must be at least 400 Mbps
• Device specifications:
• Processor: Intel Core i5 or higher; AMD Ryzen 5 5000 or higher
• Laptop or Desktop, 14” screen or higher required (External 20” or higher recommended)
• Running Windows 10 OS 64 bit
• Memory (RAM) requirements: minimum of 8 GB, recommended 16 GB
• Ethernet cable, 50 feet or longer
Benefits
• Paid Training
• Full-time schedule (40 hrs. a week)
• Career Growth Opportunities
• Full Benefit Options from the start
Apply Now
Apply Now