[Hiring] Central Reservation Phone Sales - Reservation Sales Associate @Omni Hotels & Resorts

Role Description The selected candidate will handle customer inquiries and requests to ensure complete guest satisfaction by responding in a courteous, timely, professional, and efficient manner, while effectively utilizing sales techniques and empowerment skills. Responsibilities • Assists with adjusting and canceling reservations in the reservation system. • Assists with enrollment in the Select Guest program to guests according to call flow guidelines. • Responds professionally and effectively to all inquiries. • Performs all operating functions of the telephone system and computer systems. • Verifies and shows understanding in all current company policies and procedures necessary when making, changing, or canceling a reservation. • Reviews and understands all reference materials, SOP’s (System Operating Procedures) and information bulletins. • Consults Help Desk for inquiries or suggestions that will assist the guest and improve the reservation process. • Thorough knowledge of the reservations process, company policies and selling strategies. • May be required to perform other related duties, responsibilities and activities which may change or be assigned at any time with or without notice. Qualifications • Demonstrated passion for the hotel and resort business. • Must be able to maintain a high degree of confidentiality. • Receptive to coaching from management, responds positively with willingness to make changes when desired. • Must possess demonstrated excellent communication skills (both oral and written) and interpersonal skills; listens to others. • Must take initiative and be fully engaged – must be a self-starter. • Ability to work independently with minimum supervision and with a team both efficiently and effectively as well as exercising judgment to meet deadlines. • Maintain regular and punctual attendance. Requirements • Required PC/Laptop Hardware and OS (Apple not supported): • 64-bit Windows 11 or newer version. • Processor – I5 or AMD Ryzen 5 or better. • 8GB Ram. • 100GB Hard Drive free disk. • Windows Updates are showing up to date. • 1 NIC (Ethernet port). • USB Connection (at least 3 ports). • Licensed and up to date anti-virus full scan completed (including date, time, files scanned, & no threats). • Suggested System – Windows Defender. • McAfee and AVG anti-virus systems are not supported. • Power Surge Protector. • Logitech USB Headset Mono/Stereo H650e or H570e. • Other Items Required: • Full screenshot of www.speedtest.net of completed speed test. • Copy of Internet Service Provider bill documenting internet speed with 25mb download and 10mb upload. • Photos of workstation showing proximity to internet connectivity (must be in the same room), wired keyboard, and wired mouse. • Smartphone with application download capability (Please download Okta Verify and Microsoft Authenticator). • Other Items Suggested: • Additional Monitors Highly Suggested for ease of process. • Ergonomically approved desk chair and desk work surface. • Smoke Detector. • Fire extinguisher 2.5lbs or more. • First Aid Kit. • Copy of Declarations page of Homeowner’s/Renter’s Insurance. Benefits • Competitive hourly pay and overtime/ pay differential eligibility. • Medical, dental, and vision insurance. • 401(k) retirement plan with company match. • Life and disability insurance. • Paid time off. • Employee Assistance Program (EAP) and wellness support. • Training and career development opportunities. • Employee discounts and recognition programs. • Flexible scheduling when possible. • Family and medical leave eligibility. • Tuition reimbursement or education assistance programs.