[Hiring] Analyst, EHR Support @MDVIP LLC

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Support Analyst provides tier-one and tier-two support to MDVIP-affiliated practices utilizing the athenaOne Electronic Health Record (EHR) platform. This role ensures timely, accurate resolution of application and workflow-related issues through proactive case management, detailed documentation, and strong collaboration with internal MDVIP teams and external vendors. The Support Analyst plays a critical role in maintaining system stability, provider satisfaction, and operational efficiency across the EHR landscape. This position requires analytical problem-solving skills, a customer-focused mindset, and the ability to manage multiple priorities in a fast-paced, remote environment. If you're a strategic and results-driven individual with a passion for helping physicians and clinics thrive, we’d love to hear from you! • Provide day-to-day support for physician practices using the athenaOne EHR system, including troubleshooting access, workflow, and configuration issues, while delivering excellent customer service to ensure a positive user experience for physicians and staff. • Manage and resolve support tickets within established service-level timelines, ensuring accurate documentation and timely follow-up in Salesforce. • Analyze issues to identify trends, root causes, and opportunities for workflow or system improvement. • Collaborate with EHR Trainers, Onboarding Managers, Revenue Cycle, and other internal teams to resolve complex or cross-functional issues. • Assist with user provisioning, system configuration checks, and validation for practices while contributing to knowledge base articles, job aids, and process improvements. Qualifications • Associate degree or equivalent combination of education and experience. • Minimum 2 years of EHR support experience, preferably athenaOne. Requirements • Experience in healthcare or primary care practice operations. • Understanding of clinical and administrative workflows, billing processes, and data integrity standards. Benefits • Be part of a mission-driven organization leading innovation in personalized healthcare. • Drive transformation and growth in a dynamic, fast-paced environment. • Competitive compensation: attractive base salary complemented by performance-based incentives for eligible roles. • Comprehensive benefits: health, dental, vision insurance, and retirement plans. • Professional development: access to ongoing training and leadership development programs. • Positive work environment: consistently recognized as a Great Place to Work®, fostering a culture of collaboration and excellence. Apply tot his job