[Hiring] 3rd Shift Customer Solutions Specialist @TrxNow®
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
This role involves providing customer support as a Customer Solutions Specialist (CSS). Responsibilities include:
• Answer inbound member calls
• Ask essential questions to understand each member’s unique situation
• Navigate computer program, input information to locate each member, and identify nearby service providers
• Accurately collect and perform data entry of all required member/provider information
• Use professional communication etiquette and active listening skills to assist members/providers with their needs dispatching the correct service
• Demonstrate efficient call control with ability to follow a script for various partners/scenarios and deescalate situations when necessary
• Consistently meet company standards and specified goals as assigned by management
• Maintain confidentiality of account information
• Escalate any issues that may arise to management
• Adhere to the prescribed policies and procedures as outlined in the Employee Handbook
Qualifications
• Maintains a positive attitude and ability to work well with others
• Exhibits excellent communication skills – professional, articulate voice; ability to listen and communicate effectively
• Demonstrates the ability to multi-task in several computer applications while typing quickly and accurately
• Enjoys working in a fast-paced environment while maintaining a professional attitude
• Holds a minimum of 1 year of call center or customer service experience
• Takes pleasure in helping people when their day is unexpectedly disrupted
• Possesses emotional resilience and the ability to handle upset members in a calm, professional manner
Benefits
• You can wear a hat, T-shirt, jeans, etc. Dress casually every day!
• Inbound Calls Only - No Cold Calls, No Sales, No Collections!
• Paid training – no experience required!
• Performance-based incentives
• Flexible work environment with work from home opportunities available
• Paid Holidays & Paid Time Off
• Benefits including Health, Dental, and Vision plans
• We are a great place to work and have a fun and friendly work environment!
Apply Now
Apply Now
Role Description
This role involves providing customer support as a Customer Solutions Specialist (CSS). Responsibilities include:
• Answer inbound member calls
• Ask essential questions to understand each member’s unique situation
• Navigate computer program, input information to locate each member, and identify nearby service providers
• Accurately collect and perform data entry of all required member/provider information
• Use professional communication etiquette and active listening skills to assist members/providers with their needs dispatching the correct service
• Demonstrate efficient call control with ability to follow a script for various partners/scenarios and deescalate situations when necessary
• Consistently meet company standards and specified goals as assigned by management
• Maintain confidentiality of account information
• Escalate any issues that may arise to management
• Adhere to the prescribed policies and procedures as outlined in the Employee Handbook
Qualifications
• Maintains a positive attitude and ability to work well with others
• Exhibits excellent communication skills – professional, articulate voice; ability to listen and communicate effectively
• Demonstrates the ability to multi-task in several computer applications while typing quickly and accurately
• Enjoys working in a fast-paced environment while maintaining a professional attitude
• Holds a minimum of 1 year of call center or customer service experience
• Takes pleasure in helping people when their day is unexpectedly disrupted
• Possesses emotional resilience and the ability to handle upset members in a calm, professional manner
Benefits
• You can wear a hat, T-shirt, jeans, etc. Dress casually every day!
• Inbound Calls Only - No Cold Calls, No Sales, No Collections!
• Paid training – no experience required!
• Performance-based incentives
• Flexible work environment with work from home opportunities available
• Paid Holidays & Paid Time Off
• Benefits including Health, Dental, and Vision plans
• We are a great place to work and have a fun and friendly work environment!
Apply Now
Apply Now