High Performance Networking Technical Support Engineer
Description:
• Providing professional high quality customer support for Cornelis Networks products.
• Taking technical ownership of user reported issues, driving diagnosis and resolution in a professional and timely manner.
• Managing incoming customer support issues (via emails, portal postings, or phone calls), escalating, when necessary, based on documented procedures, periodically supporting off-hours “on-call” support activities.
• Partnering cross-functionally across all levels of the corporation, working with other technical staff to identify and resolve issues.
• Supporting OEMs and/or system integrators with new cluster installation and acceptance, providing remote or on-site support as needed.
• Proactively ensuring customer readiness for updates; understanding changes and their impacts on customers; providing input for materials and documentation supporting these upgrades or early use of new capabilities.
• Actively participating and advocating for customers during the planning and sustaining periods of our product lifecycle.
Requirements:
• 5 + Years’ experience programming with C, C++, Perl, Python, and/or Fortran, as well as knowledge of Linux scripting.
• 5 + Years’ experience system troubleshooting and network configuration and troubleshooting.
• Strong analytical skills and interpersonal and verbal and written communication skills.
• A demonstrated ability to work across geographies, time zones, companies, and organizations.
• English language proficiency.
• Ability to travel to Cornelis Network’s headquarters for periodic meetings and training, as well as to partner/customer locations up to 25% (typical) to 50% (peak, e.g., at product launches or during key customer installation and acceptance periods).
Benefits:
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• Providing professional high quality customer support for Cornelis Networks products.
• Taking technical ownership of user reported issues, driving diagnosis and resolution in a professional and timely manner.
• Managing incoming customer support issues (via emails, portal postings, or phone calls), escalating, when necessary, based on documented procedures, periodically supporting off-hours “on-call” support activities.
• Partnering cross-functionally across all levels of the corporation, working with other technical staff to identify and resolve issues.
• Supporting OEMs and/or system integrators with new cluster installation and acceptance, providing remote or on-site support as needed.
• Proactively ensuring customer readiness for updates; understanding changes and their impacts on customers; providing input for materials and documentation supporting these upgrades or early use of new capabilities.
• Actively participating and advocating for customers during the planning and sustaining periods of our product lifecycle.
Requirements:
• 5 + Years’ experience programming with C, C++, Perl, Python, and/or Fortran, as well as knowledge of Linux scripting.
• 5 + Years’ experience system troubleshooting and network configuration and troubleshooting.
• Strong analytical skills and interpersonal and verbal and written communication skills.
• A demonstrated ability to work across geographies, time zones, companies, and organizations.
• English language proficiency.
• Ability to travel to Cornelis Network’s headquarters for periodic meetings and training, as well as to partner/customer locations up to 25% (typical) to 50% (peak, e.g., at product launches or during key customer installation and acceptance periods).
Benefits:
Apply Now
Apply Now