High Fidelity Wraparound Field Case Manager

At Aetna, our mission is to help individuals and families achieve their best health and well-being. We are seeking a dedicated and compassionate High Fidelity Wraparound Field Case Manager to join our team and make a positive impact on the lives of our members. As a Field Case Manager, you will have the opportunity to work directly with individuals and their families to provide support and guidance in navigating the complex healthcare system. We are looking for a candidate who is passionate about helping others, has excellent communication and problem-solving skills, and is able to work collaboratively with a diverse team. If you are driven by a desire to make a difference and meet the qualifications listed below, we encourage you to apply for this rewarding position.

Provide high-quality and compassionate case management services to individuals and families in need of support.
Collaborate with a diverse team to develop and implement effective care plans for each member.
Conduct thorough assessments to identify the needs and goals of each member, and regularly reassess to ensure their needs are being met.
Utilize a strength-based approach to empower members and their families to take an active role in their healthcare.
Maintain accurate and detailed case notes, documenting all interactions with members and their families.
Serve as a liaison between members, their families, and other healthcare providers to ensure a coordinated and comprehensive approach to care.
Advocate for members to ensure they receive appropriate and timely services.
Provide education and support to members and their families on managing chronic conditions, navigating the healthcare system, and accessing community resources.
Participate in regular team meetings and case conferences to discuss member progress and develop strategies for addressing challenges.
Stay up-to-date on current healthcare policies and regulations to ensure compliance and provide the best possible care to members.
Adhere to ethical and professional standards in all interactions with members and their families.
Continuously evaluate and improve the effectiveness of the High Fidelity Wraparound program.
Adhere to all Aetna policies and procedures, including maintaining member confidentiality.

Aetna is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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