HGS - Customer Service Advisor

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Hinduja Global Solutions (HGS) is an innovative leader in Customer Experience and Business Process Management with over four decades of providing services. Our customer-obsessed ethos combined with a pioneering approach places digital solutions at the core of our operations. As we navigate the digital era, we strive to revolutionize customer experiences, equipping our clients with a significant competitive advantage.

Are you ready to start a rewarding career as a Customer Service Advisor? Join our team and play a vital role in providing essential support to individuals and businesses across the UK on one of our contracts. As the first point of contact, you will use your excellent communication skills to handle enquiries via phone, email, and webchat—delivering clear, accurate information and a consistently positive customer experience. Whether you are experienced in customer service or eager to build a meaningful career, this is a fantastic opportunity to make a real difference in a supportive and inclusive environment. With full training, ongoing development, and a strong focus on work-life balance, you will be fully supported as you grow and thrive in this impactful role.

Kickstart your customer service career with HGS in remote, full-time permanent roles. Flexible start dates available.

HGS Champions a Coaching Culture: HGS is dedicated to fostering a culture of coaching where continuous learning and development are integral to everyday life. Our coaching culture empowers employees to achieve their full potential, with support from colleagues, managers, and mentors, through feedback, mentorship, and diverse learning opportunities. If you are passionate about growth, both for yourself and others, HGS offers the ideal platform to build your career and thrive in an environment focused on development and collaboration.

Why choose us?

HGS is a global leader in customer experience management. With more than 18,000 employees spread across 9 countries, our mission is to make our clients more competitive by providing exceptional experiences. Powered by a people-first philosophy and experience serving over 1100 of the world’s leading brands, HGS is the perfect place to build your future!

Plus, Working With HGS Comes With Benefits Like

• Fortnightly paid salary, £12.21 per hour, plus overtime opportunities
• Flexible working
• Refer-A-Friend bonuses
• Employee assistance programs
• 28 days holiday, inclusive of bank holidays
• Development opportunities
• People-focused environment where you’ll make lifetime connections and friendships
• Access to HGS Ignite, our dynamic employee benefits program, offering you personalized wellness and financial perks to enhance your career and personal journey.
  
  

What We Are Looking For

We’re looking for confident individuals with strong IT skills, including Microsoft Office and web-based platforms. You’ll explain complex financial information clearly, use your numerical and analytical skills to interpret data, and follow strict procedures while maintaining confidentiality. Adaptability and quick learning are essential in this fast-changing environment. Join us to develop your skills and make a real impact.

Requirements

• Customer Service/Contact Centre experience with complaint management skills
• Positive attitude with excellent verbal and written communication across multiple channels
• Detail-focused with basic maths, problem-solving skills, and resilience under pressure
  
  

As an equal opportunity employer, HGS is dedicated to diversity, inclusivity and Equity. HGS does not discriminate on the basis of the race, ethnicity, religion, sex, national origin, age, veteran disability, or genetic information or any other reason prohibited by law in employment. We believe in the power of diversity to create an environment where every individual excels, and our diverse customer and colleague base is deeply understood.
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