Helpdesk Support Staff

Job Summary:

The Helpdesk Support Staff is a position for supporting an online virtual language school, ensuring classes run successfully through on-going monitoring and support. The primary responsibilities for the Helpdesk Support Staff are to support language classes through general user assistance, training users, resolving basic technical issues and other classroom related activities. The... Helpdesk Support Staff must be able to follow procedures and instructions in our handbook to ensure quality monitoring of virtual classes. The Helpdesk Support Staff oversees classroom function, responds to, or escalates helpdesk requests for assistance, assists with technical issues, and maintains a friendly point of contact for students and instructors.

Monitor Duties and Responsibilities:
• Continuously monitoring calendars
• Opening and preparing classrooms
• Accurately tracking, logging, and submitting attendance
• Monitoring classes
• Basic technological troubleshooting
• Entering consistent and accurate observations
• Monitoring, responding to, and escalating incoming helpdesk emails
• Performs other related duties as assigned

Required Skills/Abilities:
• Candidate must be familiar with Microsoft Windows and Microsoft Office
• Candidate must have the ability to multitask
• Candidate must be able to work as part of a team
• Candidate must be able to work in a flexible and growing environment
• Candidate must be able to express themselves in both written and verbal communication
• Candidate must be able to communicate to customers with various levels of technical knowledge

Physical Requirements:

Prolonged periods of sitting at a desk and working on a computer

This is a remote position

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