Helpdesk Operator (T)

Panda Restaurant Group is the largest family-owned American Chinese Restaurant concept in America. The Help Desk Tech is responsible for serving as the single point of contact for all technology-related problems encountered by PRG associates and ensuring satisfactory customer service. Responsibilities Provide courteous customer service in-person and through phone calls and emails to Operations and to SC associates related to IS issues on a timely basis Serve as the single point of contact for all technology-related problems encountered by PRG associates by responding to incoming telephone, voice mail, email, chat, and in-person requests for assistance related to problems with hardware, software, network, and other computer-related technology Evaluate and prioritize all computer-related problems and either resolves the problem or refers the situation to the appropriate IS associate for resolution Escalate problems requiring urgent attention Log and track all calls using the ticket tracking system Follow up on outstanding calls and open tickets to ensure timely resolution and customer satisfaction Skills High school diploma required; working towards college degree Some relevant work experience and demonstrated interest in technology required Successful completion of initial and periodically required trainings Obtaining a valid Food Handler's Card within 30 days of employment is a requirement of this position Benefits Hybrid Work schedule 401K with company match On-site fitness center, biometric screen, and flu shot clinic Discounts at Panda restaurants, theme parks, and gym memberships Company Overview Panda Restaurant Group provides quick service Chinese food in high traffic locations, including malls, airports and sporting arenas. It was founded in 1973, and is headquartered in Rosemead, California, USA, with a workforce of 10001+ employees. Its website is Company H1B Sponsorship Panda Restaurant Group has a track record of offering H1B sponsorships, with 5 in 2025, 10 in 2024, 11 in 2023, 3 in 2022, 3 in 2021, 7 in 2020. Please note that this does not guarantee sponsorship for this specific role.