Help Desk Technician Tier I (Hybrid opportunity)
Arvig is one of the nation's largest independent broadband service providers, committed to delivering exceptional service and reliable solutions. They are seeking a Help Desk Technician Tier I who will provide technical support to customers through various communication channels, troubleshoot issues, and contribute to process improvements while gaining hands-on experience in IT. Responsibilities Providing friendly and professional technical support to customers through calls, emails, and chats Troubleshoot issues Learn to use industry-standard tools Collaborate with a team to solve problems Recommend process improvements Contribute to exciting projects Skills Commitment to Safety: A strong dedication to maintaining a safe environment -both physically and mentally- for yourself, your colleagues, and customers Education: High school diploma or GED required Experience: At least one year of customer service experience and/or a troubleshooting environment. Familiarity with gadgets like Wi-Fi routers, DSL modems, desktop computers, etc Knowledge: A solid grasp of computer hardware and basic networking concepts; know your way around home tech like routers, remotes, set-top boxes, etc Technical proficiency: Comfortable working with Microsoft Windows and Mac OS System Savvy: Confidence using troubleshooting tools and issue tracking systems to resolve problems Customer Service Focus: You're a people person who listens, connects, and helps customers feel at ease. You can explain tech stuff in a way that makes sense to everyone -tech-savvy or not Professional Vibes: You're proactive and love learning about the latest tech trends. You've got a knack for solving problems and keeping things running smoothly. Positive, upbeat, and ready to help -it's just who you are! AAS degree in computer, IT, networking or related Experience in a technical phone support role Knowledge of data communication protocols, high-speed connections, modem configuration, web browsers, Internet services such as HTTP, FTP, DNS, POP, etc Intermediate to advanced knowledge of email software, Windows, Mac systems, etc Intermediate understanding of Internet, phone and cable services is a plus Benefits Comprehensive Insurance Coverage: Protect what matters most with robust health, dental, vision, and life insurance plans for you and your family Financial Security: Plan confidently for the future with our 401(k) program and the added advantage of our Employee Stock Ownership Plan (ESOP) -because your success is our success Work-Life Balance: Prioritize your well-being with generous paid time off, holidays, and educational reimbursement opportunities to support your growth Clear Career Pathways: Explore visible career paths across the company, designed to help you grow, advance, and achieve your professional goals Exclusive Perks: Enjoy company service discounts and FREE internet at your primary residence where Arvig provides service -because connected matters Company Overview Great service is all about providing you with the ultimate experience, and that’s something you will always receive with Arvig. It was founded in 1950, and is headquartered in Perham, Minnesota, USA, with a workforce of 501-1000 employees. Its website is