Help Desk Technician

biBerk Business Insurance is seeking a Help Desk Technician to support users in a dynamic organization. The role involves responding to technical issues, setting up new users, and configuring endpoints, while being part of the IT team.ResponsibilitiesSetup new users in Active DirectorySetup new users with Office365Configure new laptops and desktops for employee useAssist with first level troubleshooting of user issues, escalate issues as necessaryRemove user access when they are no longer with the organizationInstall software on desktops and laptops as required to support business needsManage groups within the AD infrastructureSetup new users on the VOIP systemSetup users as required in 3rd party SaaS applicationsTroubleshoot email issues within Office365Troubleshoot end user network issuesSkillsBachelor's degree in Computer Science/Engineering/Related field or equivalent working experience1+ Year of proven experience in a helpdeskdesktop support roleAbility to work from 8:30AM-5:00PM EST, this is currently a hybrid role with both in-office and work from home days (subject to change)Required Technology Experience: Windows 10Required Technology Experience: Understanding of IntelAMD Desktop and Laptop hardwareRequired Technology Experience: Active DirectoryRequired Technology Experience: Office365Preferred Technology Experience: Basic networking conceptsPreferred Technology Experience: Basic security conceptsPreferred Technology Experience: Basic VOIP conceptsBenefitsMedical (PPO/HDHP), vision, disability, and life insurance.Enhanced dental plan with orthodontia coverage in addition to a standard plan.Generous PTO plan for all benefit-time eligible employees.Paid company holidays and 4 floating holidays.Paid parental leave.Employee Retirement Savings Plan/401(k) with company match and immediate vesting.Education Assistance Program that offers 100% upfront tuition reimbursement after 6 months of service for approved degree programs.Service Recognition Program that provides a monetary award to be used toward a vacation every 5 years of employment.Wellness Initiatives that include Fitness Center and Weight Watchers Reimbursement programs.Voluntary benefits that include accident, critical illness, and hospital indemnity.Employee discount and rewards program on travel, tickets, electronics, home, and more.Company OverviewbiBerk helps small-business owners find the right insurance policies for their needs without extra costs and hassles. It was founded in 2015, and is headquartered in Omaha, Nebraska, USA, with a workforce of 51-200 employees. Its website is https://www.biberk.com/.Company H1B SponsorshipbiBerk Business Insurance has a track record of offering H1B sponsorships, with 15 in 2025, 9 in 2024, 5 in 2023, 8 in 2022, 3 in 2021, 6 in 2020. Please note that this does not guarantee sponsorship for this specific role.



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