Help Desk Associate (Hybrid)

Enova International is a leading financial technology company that provides online financial services through their AI and machine learning-powered platform. They are seeking a Help Desk Associate to provide tech support for both remote and on-site staff, ensuring integrity and confidentiality while managing IT assets and enhancing user experience.ResponsibilitiesWorking a Hybrid schedule that changes based on business needs and on-call rotationProvide end-user support on Windows, macOS, Google Meets & other supported systems and applicationsMaintain and support conference room technology, including regular equipment health checks and providing on-site technical assistance for high-priority meetings and corporate eventsFacilitate the technical onboarding of new hires, ensuring all accounts, hardware, and software are provisioned and ready for their first dayManage the lifecycle of IT assets, including the issuance, receipt, and inventory tracking of hardware and peripheralsDevelop and update Knowledge Base Articles (KBAs) to promote user self-service and improve first-contact resolution ratesIdentify opportunities to automate processes to eliminate repetitive tasks and increase overall service desk efficiencyProvide multi-channel technical support (phone, email, chat) as the primary point of contact for resolving hardware, software, and network issuesProvision and deploy workstations from initial imaging to final delivery, ensuring all systems meet security standards and are pre-configured with necessary softwareServe as a critical link in the escalation chain, identifying high-priority or systemic issues and ensuring they are promptly transitioned to the appropriate engineering teams or leadershipFacilitate IT asset shipments by receiving and processing equipment deliveries, which includes the physical ability to lift and relocate packages up to 40 lbs as needed for inventory organizationTravel to the Chicago office for trainingSkills1+ years support experienceBasic networking troubleshooting capabilitiesExceptional interpersonal and communication skillsExperience in developing knowledge base articles or step-by-step guidesExperience with SCCM, Absolute, Jamf, ServiceNow, or Atlassian JiraKnowledge of PowerShellAssociates degreeTeam leadership experience is a plusBenefitsHealth, dental, and vision insurance including mental health benefits401(k) matching plus a roth option (U.S. Based employees only)PTO & paid holidays offSabbatical program (for eligible roles)Summer hours (for eligible roles)Paid parental leaveDEI groups (B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova)Employee recognition and rewards programCharitable matching and a paid volunteer day…Plus so much more!Company OverviewEnova International (NYSE: ENVA) is a leading online financial services company that serves small businesses and consumers who are underserved by traditional banks. It was founded in 2004, and is headquartered in Chicago, Illinois, USA, with a workforce of 1001-5000 employees. Its website is https://www.enova.com/.



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