Help Desk
Looking for meaningful technical work on a consistent overnight schedule? Randstad is supporting a financial client who is looking for a customer-focused technical support team where your problem-solving skills make a real impact. This overnight contract role supports federal government clients using the bank's commercial card platforms, helping them troubleshoot issues, navigate transactions, and resolve complex technical problems. If you excel at troubleshooting, enjoy working independently during quieter hours, and take pride in delivering exceptional service through phone and email, this role offers the perfect fit. You’ll work a stable Monday–Friday overnight shift, ideal for candidates who thrive after dark. If you're seeking fulfilling technical support work, a supportive team, and the chance to assist high-visibility clients, we’d love to meet you. Schedule Notes: • Training for the first 3-6 months will be M-F 8am to 4:30pm CST • Schedule after training: M-F 9:30 pm - 6:00 am CST salary: $27.14 - $27.15 per hour shift: First work hours: 9:30 PM - 6 AM education: Bachelors Responsibilities • Provide phone and email support with a focus on positive customer experience, accurate issue resolution, and effective troubleshooting. • Manage and support web-based commercial card platforms for federal government clients. • Handle complex and sensitive client issues with professionalism and clarity. • Troubleshoot technical problems, escalate when necessary, and ensure timely resolution. • Assist government clients with month-end transactions, product support inquiries, web-based platform questions, and Visa-related issues. • Deliver high-quality customer service, maintain documentation, and ensure satisfaction throughout each interaction. • Navigate multiple systems and processes while maintaining accuracy, consistency, and adherence to compliance standards. Skills • Customer Service • Basic Computer Skills • Help Desk • Troubleshooting • Banking Operations • Financial Services • Overnight Qualifications • Years of experience: 2 years • Experience level: Experienced Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected]. Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility). This posting is open for thirty (30) days. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Apply tot his job