Healthcare Outreach Specialist, Fully Remote, Bilingual
About the position Centauri Health Solutions provides technology and technology-enabled services to payors and providers across all healthcare programs, including Medicare, Medicaid, Commercial and Exchange. In partnership with our clients, we improve the lives and health outcomes of the members and patients we touch through compassionate outreach, sophisticated analytics, clinical data exchange capabilities, and data-driven solutions. Our solutions directly address complex problems such as uncompensated care within health systems; appropriate, risk-adjusted revenue for specialized sub-populations; and improve access to and quality of care measurement. Headquartered in Scottsdale, Ariz., Centauri Health Solutions employs 1700 dedicated associates across the country. Centauri has made the prestigious Inc. 5000 list since 2019, as well as the 2020 Deloitte Technology Fast 500™ list of the fastest-growing companies in the U.S. For more information, visit www.centaurihs.com. Responsibilities • Makes outbound and receives inbound calls providing detailed information about eligibility services and conducts eligibility screening • Interviews patients/members via phone to gather personal/sensitive information in order to determine eligibility for various programs • Interprets and explains information such as eligibility requirements and application details • Clarifies eligibility data with patient or member • Compiles, records, and evaluates personal and financial data in order to verify completeness and accuracy • Utilizes the computer system to accurately complete the screening for eligibility and disposition the account as required • Initiates procedures to refer patient/member to other agencies for assistance as appropriate • Monitors actions to ensure goals are met • Understand and agree to role-specific information security access and responsibilities • Ensure safety and confidentiality of data and systems by adhering to the organizations information security policies • Read, understand and agree to security policies and complete all annual security and compliance training Requirements • 1+ years Customer Service experience • Fluent in Spanish (speak, read, write) a big PLUS! • Empathy and desire to help others • Strong decision making skills • Ability to provide a private and quiet work environment, and work independently • Strong attention to detail and follow-through skills • Experience in healthcare or government benefits or agencies a plus • Highly proficient in MS Office (Outlook, Word, Excel, Teams) • Strong communication and customer service skills • Ability to track/monitor/retrieve information on calls • Understanding of the management of call queues Benefits • Generous paid time off • Matching 401(k) program • Tuition reimbursement • Annual salary reviews • Comprehensive health plan • Opportunity to participate in volunteer activities on company time • Development opportunities • Bonus eligible in accordance with the terms of the Company's plan Apply tot his job