HealthCare Customer Service Representative- DME

Surfmed is seeking talented bilingual (English/Spanish) DME Customer Service Representatives to join their growing customer service team. The position involves assisting patients with order status, processing DME orders, and providing exceptional customer service interactions. Responsibilities Route Calls, assist patients/callers with order status Process DME orders Confirm shipments and provide tracking Demonstrate exceptional customer service skills with both internal and external customers. Utilizes proper telephone and email techniques and etiquette, demonstrating respect and compassion in every patient/caregiver internal and external customer interaction Work across department lines to ensure efficient and accurate order processing Skills 1-2 Years Previous Healthcare/Medical Customer Service / Call Center Experience Excellent Communication Skills Willingness to learn and grow within our organization Dedication to completing high quality work A results-oriented mindset, a positive attitude, a strong work ethic, and a passion for helping people DME Experience a HUGE PLUS! Preferably 1-2 years of experience working in the healthcare field and knowledge of medical terminology and health insurance plans (highly preferred) DME: 1 year (Preferred) Customer service: 1 year (Preferred) Healthcare: 1 year (Preferred) Spanish (Preferred) Benefits Competitive Pay Retirement Plan with Employer Match Dental Vision Medical Life Insurance Generous PTO/Vacation Paid Holidays 401(k) matching Dental insurance Employee discount Health insurance Life insurance Paid time off Vision insurance Company Overview SurfMed is a pharmacy that provides durable medical equipment. It was founded in 1957, and is headquartered in Winter Park, Florida, USA, with a workforce of 51-200 employees. Its website is