Healthcare Client Rep ($75K) - (SQL required)
You will be a first responder to our client requests, ensuring any software support or troubleshooting issues are addressed in a timely manner, coordinate configuration deployments, assign JIRA tickets, manage updates and projects, and look for ways to continuously improve your assigned customers’ processes. *Need to have professional experience with SQL queries and ticket triage/resolution.
What You'll Do:
• Represent by acting as a central point of contact for assigned customer(s)
• Build trusting relationships to ensure customer satisfaction
• Maintain a detailed knowledge of the customer’s business processes and systems
• Coordinate configuration and/or code deployments as necessary
• Track, triage and resolve reported defects and support client configuration questions
• Facilitate weekly client meetings, work through priority issues, and plan future initiatives
• Assist with the prioritization of initiatives by providing recommendations, documenting risks, and outlining mitigation strategies
• Review changes and enhancements with clients
• Coordinate the work of both support and development resources when required
Experience we need from you:
• 2 years of Healthcare or Software client/customer service support
• IT Healthcare applications, deployments, configs and/or ticketing systems (JIRA, etc) a big plus
• SQL queries and reporting experience (joins, tables, union) is required
• Ability to communicate complex problems in an easily understood manner
• Ability to effectively communicate client needs to our internal staff
• Attention to detail and excellent analytical skills
• Excellent presentation, communication, and customer service skills
• Well, organized with the ability to prioritize and handle multiple assignments
• Organized with the ability to prioritize and handle multiple client issues and tickets
• Must be Green Card Holder or Citizen
Apply Now
Apply Now
What You'll Do:
• Represent by acting as a central point of contact for assigned customer(s)
• Build trusting relationships to ensure customer satisfaction
• Maintain a detailed knowledge of the customer’s business processes and systems
• Coordinate configuration and/or code deployments as necessary
• Track, triage and resolve reported defects and support client configuration questions
• Facilitate weekly client meetings, work through priority issues, and plan future initiatives
• Assist with the prioritization of initiatives by providing recommendations, documenting risks, and outlining mitigation strategies
• Review changes and enhancements with clients
• Coordinate the work of both support and development resources when required
Experience we need from you:
• 2 years of Healthcare or Software client/customer service support
• IT Healthcare applications, deployments, configs and/or ticketing systems (JIRA, etc) a big plus
• SQL queries and reporting experience (joins, tables, union) is required
• Ability to communicate complex problems in an easily understood manner
• Ability to effectively communicate client needs to our internal staff
• Attention to detail and excellent analytical skills
• Excellent presentation, communication, and customer service skills
• Well, organized with the ability to prioritize and handle multiple assignments
• Organized with the ability to prioritize and handle multiple client issues and tickets
• Must be Green Card Holder or Citizen
Apply Now
Apply Now