Healthcare Call Center/Scheduler (Remote)
SUMMARY
We are currently seeking a Connection Advisor to join our Connection Center team. This full-time role will primarily work remotely (days). The Connection Center is open Monday through Friday, 7:30 AM to 5:30 PM. Shifts will be based on the current business needs and staff seniority. The schedule will be decided following the 6-week training period. The training period will be Monday... through Friday 8:00 AM to 5:00 PM schedule and will be held on campus.
Working remotely will start after the training period has been completed. Individuals will need a quiet working environment, high-speed internet, fire alarm, fire extinguisher, and desk space. Hennepin Healthcare will supply computers, monitors, keyboard, mouse, and phone. Employees will need to be within a 100-mile radius of our downtown campus
Under general supervision, answers incoming calls and meets callers needs by scheduling, canceling or rescheduling appointments for assigned Clinics or Services using call center, electronic health record and departmental technology. Answers inquiries and questions, trouble shoots basic issues and provides information.
RESPONSIBILITIES
Answers assigned calls; prioritizes, screens, and/or redirects calls as needed. Answers questions, handles routine matters and takes messages.
Schedules, cancels and reschedules appointments for patients/callers following standard work and departmental policies and procedures
Obtains and accurately captures demographic information and patients health insurance information provided by the patient or caller.
Completes multiple types of patient registrations in a professional, accurate, customer-oriented and timely manner while following departmental policies and procedures.
Requests and processes payments for co-pays, pre-pays and outstanding balances.
Meets all departmental quality standards
Transfers calls to Telehealth nurses and/or escalates calls to Team Coordinator or Supervisor as needed
Performs other duties as assigned, but only after appropriate training
QUALIFICATIONS
Minimum Qualifications:
High School Diploma
One year data look-up/data entry experience
Two years experience in customer service involving complex analytical problem-solving skills
One year experience in a call center with emphasis in a customer service/medical industry.
6 Months call center experience or specialized clinic experience
-OR-
An approved equivalent combination of education and experience
Bilingual Spanish/English is preferred
Job Type: Full-time
Pay: From $20.60 per hour
Expected hours: 8 per week
Benefits:
403(b)
Adoption assistance
Bereavement leave
Commuter assistance
Credit union membership
Dental insurance
Dependent care reimbursement
Disability insurance
Employee assistance program
Employee discount
Financial planning services
Free flu shots
Free health screenings
Gym membership
Health insurance
Health savings account
Life insurance
Loan assistance
Military leave
On-the-job training
Opportunities for advancement
Paid jury duty
Paid orientation
Paid time off
Paid training
Referral program
Retirement plan
Tuition reimbursement
Vision insurance
Wellness program
Work from home
Healthcare setting:
Acute care
Ambulatory surgery center
Birth center
Children's hospital
Clinic
Dental office
ER
High acuity unit
Hospital
Inpatient
JCAHO accredited facility
Level I trauma center
Magnet hospital
Medical laboratory
Medical office
Outpatient
Plasma center
Rehabilitation center
Sleep center
Teaching hospital
Telehealth
Medical specialties:
Addiction Medicine
Allergy & Immunology
Anesthesiology
Bariatrics
Burn Care
Cardiology
Cath Lab
Colorectal Surgery
Critical & Intensive Care
Dermatology
Dialysis
Dietetics
Emergency Medicine
Endocrinology
Gastroenterology
Genetics & Genomics
Geriatrics
Hematology
Holistic Medicine
Home Health
Hospice & Palliative Medicine
Hospital Medicine
Hyperbaric Medicine
Infectious Disease
Internal Medicine
Labor & Delivery
Medical-Surgical
Nephrology
Neurology
Nuclear Medicine
Ob/Gyn
Occupational Medicine
Oncology
Ophthalmology
Orthopedics
Otolaryngology
Pain Medicine
Pathology
Pediatrics
Perioperative Care
Physical & Rehabilitation Medicine
Plastic Surgery
Podiatry
Primary Care
Psychiatry
Public Health
Pulmonology
Radiology
Reproductive Endocrinology & Infertility
Rheumatology
Sleep Medicine
Sports Medicine
Surgery
Telemetry
Transplant Surgery
Trauma Medicine
Urology
Wound Care
Schedule:
8 hour shift
Day shift
Holidays
Monday to Friday
No nights
No weekends
People with a criminal record are encouraged to apply
Application Question(s):
Do you live within 100 miles of Minneapolis, Minnesota?
Experience:
Data Entry: 1 year (Preferred)
Call center: 1 year (Preferred)
Healthcare: 1 year (Preferred)
Language:
Spanish (Preferred)
Work Location: Hybrid remote in Minneapolis, MN 55415
Apply Now
We are currently seeking a Connection Advisor to join our Connection Center team. This full-time role will primarily work remotely (days). The Connection Center is open Monday through Friday, 7:30 AM to 5:30 PM. Shifts will be based on the current business needs and staff seniority. The schedule will be decided following the 6-week training period. The training period will be Monday... through Friday 8:00 AM to 5:00 PM schedule and will be held on campus.
Working remotely will start after the training period has been completed. Individuals will need a quiet working environment, high-speed internet, fire alarm, fire extinguisher, and desk space. Hennepin Healthcare will supply computers, monitors, keyboard, mouse, and phone. Employees will need to be within a 100-mile radius of our downtown campus
Under general supervision, answers incoming calls and meets callers needs by scheduling, canceling or rescheduling appointments for assigned Clinics or Services using call center, electronic health record and departmental technology. Answers inquiries and questions, trouble shoots basic issues and provides information.
RESPONSIBILITIES
Answers assigned calls; prioritizes, screens, and/or redirects calls as needed. Answers questions, handles routine matters and takes messages.
Schedules, cancels and reschedules appointments for patients/callers following standard work and departmental policies and procedures
Obtains and accurately captures demographic information and patients health insurance information provided by the patient or caller.
Completes multiple types of patient registrations in a professional, accurate, customer-oriented and timely manner while following departmental policies and procedures.
Requests and processes payments for co-pays, pre-pays and outstanding balances.
Meets all departmental quality standards
Transfers calls to Telehealth nurses and/or escalates calls to Team Coordinator or Supervisor as needed
Performs other duties as assigned, but only after appropriate training
QUALIFICATIONS
Minimum Qualifications:
High School Diploma
One year data look-up/data entry experience
Two years experience in customer service involving complex analytical problem-solving skills
One year experience in a call center with emphasis in a customer service/medical industry.
6 Months call center experience or specialized clinic experience
-OR-
An approved equivalent combination of education and experience
Bilingual Spanish/English is preferred
Job Type: Full-time
Pay: From $20.60 per hour
Expected hours: 8 per week
Benefits:
403(b)
Adoption assistance
Bereavement leave
Commuter assistance
Credit union membership
Dental insurance
Dependent care reimbursement
Disability insurance
Employee assistance program
Employee discount
Financial planning services
Free flu shots
Free health screenings
Gym membership
Health insurance
Health savings account
Life insurance
Loan assistance
Military leave
On-the-job training
Opportunities for advancement
Paid jury duty
Paid orientation
Paid time off
Paid training
Referral program
Retirement plan
Tuition reimbursement
Vision insurance
Wellness program
Work from home
Healthcare setting:
Acute care
Ambulatory surgery center
Birth center
Children's hospital
Clinic
Dental office
ER
High acuity unit
Hospital
Inpatient
JCAHO accredited facility
Level I trauma center
Magnet hospital
Medical laboratory
Medical office
Outpatient
Plasma center
Rehabilitation center
Sleep center
Teaching hospital
Telehealth
Medical specialties:
Addiction Medicine
Allergy & Immunology
Anesthesiology
Bariatrics
Burn Care
Cardiology
Cath Lab
Colorectal Surgery
Critical & Intensive Care
Dermatology
Dialysis
Dietetics
Emergency Medicine
Endocrinology
Gastroenterology
Genetics & Genomics
Geriatrics
Hematology
Holistic Medicine
Home Health
Hospice & Palliative Medicine
Hospital Medicine
Hyperbaric Medicine
Infectious Disease
Internal Medicine
Labor & Delivery
Medical-Surgical
Nephrology
Neurology
Nuclear Medicine
Ob/Gyn
Occupational Medicine
Oncology
Ophthalmology
Orthopedics
Otolaryngology
Pain Medicine
Pathology
Pediatrics
Perioperative Care
Physical & Rehabilitation Medicine
Plastic Surgery
Podiatry
Primary Care
Psychiatry
Public Health
Pulmonology
Radiology
Reproductive Endocrinology & Infertility
Rheumatology
Sleep Medicine
Sports Medicine
Surgery
Telemetry
Transplant Surgery
Trauma Medicine
Urology
Wound Care
Schedule:
8 hour shift
Day shift
Holidays
Monday to Friday
No nights
No weekends
People with a criminal record are encouraged to apply
Application Question(s):
Do you live within 100 miles of Minneapolis, Minnesota?
Experience:
Data Entry: 1 year (Preferred)
Call center: 1 year (Preferred)
Healthcare: 1 year (Preferred)
Language:
Spanish (Preferred)
Work Location: Hybrid remote in Minneapolis, MN 55415
Apply Now