Healthcare Application Specialist, OncoEMR
Reimagine the infrastructure of cancer care within a community that values integrity, inspires growth, and is uniquely positioned to create a more modern, connected oncology ecosystem.
Were looking for a Healthcare Application Specialist, OncoEMR to help us accomplish our mission to improve and extend lives by learning from the experience of every person with cancer. Are you ready to be the next changemaker in cancer care?
What You'll Do
In this role, you'll work with the Healthcare Application Specialist (HAS) Team to support the implementation of our OncoEMR (Electronic Medical Record) product within oncology clinic settings. You'll demonstrate deep knowledge of Flatirons products, as well as the workflows and clinical operations that drive exceptional position is the primary practice contact during training, implementation and post go-live until the relationship is transitioned to Customer Success. In this role, you will provide dedicated customer service and deliver an... organized and sequential training curriculum. The HAS should work well with groups, both in person and virtually.
In addition, you'll also:
Understand the clinical, operational and billing workflows of a practice and all the functionality of our OncoEMR application, and ensure the applications are customized accordingly
Partner with key stakeholders at practices to drive practice workflow changes
Collaborate with Flatiron Interface Team for required interfaces, Flatiron Project Management Team for overall implementation project delivery and bring in other team members within Flatiron when necessary
Assess the practices needs, training challenges and communication style
Organize, present and track progress on a comprehensive training program, both via video conference and in-person
Serve as quality control for practice set-up and customization
Oversee the Go-Live process at practice and provide practice support until hand-off to the Support and Account Management teams
Demonstrate OncoEMR application in any setting or computer environment (Mac, PC, etc.)
Ensure customer satisfaction with the implementation process
Were seeking detail-oriented communicators who are excited to dramatically impact the provider experience, and to grow within the Implementation organization and beyond at Flatiron.
Who You Are
You're a kind, passionate and collaborative problem-solver who values the opportunity to think beyond the way things are. In addition you are a goal-oriented leader with 2+ years of experience implementing and training on software systems in the healthcare industry. You're excited by the prospect of rolling up your sleeves to tackle meaningful problems each and every day.
You have strong customer service experience, preferably in the EMR field
You have excellent and error-free written and verbal communication skills
You have experience developing and delivering an organized and sequential training curriculum
You have attention to detail, excellent organizational skills, and strategic time management skills
You have deep understanding and experience with technical troubleshooting and problem solving
You are a fast learner who can grasp new material quickly and redeliver it in an engaging manner
You have the ability to maintain multiple simultaneous training schedules
You are willing to work flexible hours and travel up to 80% or more of the time, as you may be expected to travel and make multiple presentations during the next week
Extra Credit
You have oncology billing knowledge or experience
You have Revenue Cycle Management knowledge or experience
You have clinical experience, oncology experience preferred
You are tech savvy with excellent skills in Excel and video conference software
You have Practice Management software experience, as a software user, trainer or tester
Where youll work
In this remote position, you have the freedom to choose your preferred work location while aligning your working hours with your team's. For further details on our hybrid work approach and remote work type, please visit the how we work website.
Life at Flatiron
At Flatiron Health, we offer a full range of benefits to support you and your loved ones so you can focus your working hours on improving cancer care and accelerating cancer research, and your non-working hours on everything else life has to offer:
Work/life autonomy via flexible work hours and flexible paid time off
Comprehensive compensation package
401(k) contribution to help you reach your retirement planning goals
Financial health resources including 1:1 financial advice
Mental well-being tools and services
Parental benefits and policies including family-building care and generous leave
Path to parenthood programs supporting fertility, adoption and surrogacy
Travel support for safe healthcare services
In addition to our robust benefit offerings, visit our Life at Flatiron page to learn how we support continuous learning and celebrate Diversity in the workplace
Apply Now
Were looking for a Healthcare Application Specialist, OncoEMR to help us accomplish our mission to improve and extend lives by learning from the experience of every person with cancer. Are you ready to be the next changemaker in cancer care?
What You'll Do
In this role, you'll work with the Healthcare Application Specialist (HAS) Team to support the implementation of our OncoEMR (Electronic Medical Record) product within oncology clinic settings. You'll demonstrate deep knowledge of Flatirons products, as well as the workflows and clinical operations that drive exceptional position is the primary practice contact during training, implementation and post go-live until the relationship is transitioned to Customer Success. In this role, you will provide dedicated customer service and deliver an... organized and sequential training curriculum. The HAS should work well with groups, both in person and virtually.
In addition, you'll also:
Understand the clinical, operational and billing workflows of a practice and all the functionality of our OncoEMR application, and ensure the applications are customized accordingly
Partner with key stakeholders at practices to drive practice workflow changes
Collaborate with Flatiron Interface Team for required interfaces, Flatiron Project Management Team for overall implementation project delivery and bring in other team members within Flatiron when necessary
Assess the practices needs, training challenges and communication style
Organize, present and track progress on a comprehensive training program, both via video conference and in-person
Serve as quality control for practice set-up and customization
Oversee the Go-Live process at practice and provide practice support until hand-off to the Support and Account Management teams
Demonstrate OncoEMR application in any setting or computer environment (Mac, PC, etc.)
Ensure customer satisfaction with the implementation process
Were seeking detail-oriented communicators who are excited to dramatically impact the provider experience, and to grow within the Implementation organization and beyond at Flatiron.
Who You Are
You're a kind, passionate and collaborative problem-solver who values the opportunity to think beyond the way things are. In addition you are a goal-oriented leader with 2+ years of experience implementing and training on software systems in the healthcare industry. You're excited by the prospect of rolling up your sleeves to tackle meaningful problems each and every day.
You have strong customer service experience, preferably in the EMR field
You have excellent and error-free written and verbal communication skills
You have experience developing and delivering an organized and sequential training curriculum
You have attention to detail, excellent organizational skills, and strategic time management skills
You have deep understanding and experience with technical troubleshooting and problem solving
You are a fast learner who can grasp new material quickly and redeliver it in an engaging manner
You have the ability to maintain multiple simultaneous training schedules
You are willing to work flexible hours and travel up to 80% or more of the time, as you may be expected to travel and make multiple presentations during the next week
Extra Credit
You have oncology billing knowledge or experience
You have Revenue Cycle Management knowledge or experience
You have clinical experience, oncology experience preferred
You are tech savvy with excellent skills in Excel and video conference software
You have Practice Management software experience, as a software user, trainer or tester
Where youll work
In this remote position, you have the freedom to choose your preferred work location while aligning your working hours with your team's. For further details on our hybrid work approach and remote work type, please visit the how we work website.
Life at Flatiron
At Flatiron Health, we offer a full range of benefits to support you and your loved ones so you can focus your working hours on improving cancer care and accelerating cancer research, and your non-working hours on everything else life has to offer:
Work/life autonomy via flexible work hours and flexible paid time off
Comprehensive compensation package
401(k) contribution to help you reach your retirement planning goals
Financial health resources including 1:1 financial advice
Mental well-being tools and services
Parental benefits and policies including family-building care and generous leave
Path to parenthood programs supporting fertility, adoption and surrogacy
Travel support for safe healthcare services
In addition to our robust benefit offerings, visit our Life at Flatiron page to learn how we support continuous learning and celebrate Diversity in the workplace
Apply Now