Healthcare Advocate - Field based in Miami, Florida

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. If you are located in Miami, FL, you will have the flexibility to work remotely* as you take on some tough challenges.Primary Responsibilities:Functioning independently, travel across assigned territory to meet with providers to discuss Optum tools and programs focused on improving the quality of care for Medicare Advantage Members. Will be out in the field 80% of time in defined territory with rare occasion of overnight travelUtilizing data analysis, identify and target providers who would benefit from our coding, documentation and quality training and resourcesEstablish positive, long-term, consultative relationships with physicians, medical groups, IPAs and hospitalsDevelop comprehensive, provider-specific plans to increase their RAF performance and improve their coding specificityManage end-to-end Risk and Quality Client ProgramsConsult with provider groups on gaps in documentation and codingProvide feedback on EMR/EHR systems where it is causing issues in meeting CMS standards of documentation and codingPartner with a multi-disciplinary team to implement prospective programs as directed by Market Consultation leadershipAssists providers in understanding the Medicare quality program as well as CMS-HCC Risk Adjustment program as it relates to payment methodology and the importance of proper chart documentation of procedures and diagnosis codingAssist providers in understanding quality and CMS-HCC Risk Adjustment driven payment methodology and the importance of proper chart documentation of procedures and diagnosis codingSupports the providers by ensuring documentation supports the submission of relevant ICD -10 codes and CPT2 procedural information in accordance with national coding guidelines and appropriate reimbursement requirementsProvides ICD10 - HCC coding training to providers and appropriate office staff as neededDevelops and presents coding presentations and training to large and small groups of clinicians, practice managers and certified coders developing training to fit specific provider's needsDevelops and delivers diagnosis coding tools to providersTrains physicians and other staff regarding documentation, billing and coding and provides feedback to physicians regarding documentation practicesProvides measurable, actionable solutions to providers that will result in improved accuracy for documentation and coding practicesCollaborates with doctors, coders, facility staff and a variety of internal and external personnel on a wide scope of Risk Adjustment and Quality education effortsAssist in collecting charts where necessary for analysisYou’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications:2 years of a healthcare background with medical terminology, familiarity of clinical issues2 years of experience working in a physician office, clinic, hospital, or other medical settingIntermediate level of proficiency in MS Office Excel, ability to manipulate data, filterIntermediate level of proficiency in MS Office Word, ability to create, edit and save documentsIntermediate level of proficiency in MS Office PowerPoint, ability to create and present presentationsBilingual in SpanishAbility to travel up to 75% of the time within a 130-mile radius of Miami, Florida. Will occasionally travel outside of the 130 mile radiusActive and unrestricted driver’s licensePersonal reliable transportationPreferred Qualifications:Certified Professional Coder / CPC-A; equivalent certifications acceptableCRC certification3 years of provider network management, physician contracting, healthcare consulting, and Medicare Advantage experience2 years of clinic or hospital experience and/or managed care experience1 years of experience with Hospital or provider office EMR1 years of coding performed at a health care facilityTerritory management experienceExperience in Risk Adjustment and HEDIS/StarsExperience in management position in a physician practiceProject management experienceKnowledge of billing/claims submission and other related actionsIntermediate level of knowledge of ICD10, HEDIS or StarsNursing background i.e. RN, BSNAdvanced proficiency in MS Office (Excel (Pivot tables, excel functions)Proven effective ability to communicate with multiple stakeholders at various levels and the ability to collaborate with cross functional teamsDemonstrated ability to take responsibility and is internally driven to accomplish goals and recognize what needs to be done to achieve goals Demonstrated ability to turn situations around and go above and beyond to meet the needs of the customerDemonstrated ability to work independently and remain on task; ability to prioritize and meet deadlinesDemonstrated ability to work effectively with common office software, coding software and abstracting systems*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter PolicyThe salary range for this role is $71,600 to $140,600 annually based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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