Healthcare Admin
About the position
Responsibilities
• Handle inquiries from members, employers, providers, and health plan coordinators.
• Assess patient needs and provide assistance or route them to the appropriate department or party.
• Project a professional and helpful demeanor to all patients.
• Remain calm when handling difficult or upset patients.
• Consistently provide accurate and thorough information to patients.
• Use available resources to research and resolve moderately complex issues.
Requirements
• Care management experience
• Knowledge of managed care
• Familiarity with the healthcare industry
• Experience in health administration
• Troubleshooting skills
• Understanding of medical terminology
• Case management experience
• Customer service skills
• Data entry proficiency
• One or more years working in a health care or related business environment performing general office duties.
• High school diploma or GED required.
Nice-to-haves
• Experience working in a managed care environment preferred.
• Successful completion of a vocational/technical/business program in a related field of study, such as Medical Assistant or Medical Office Assistant, may be considered in lieu of work experience.
Benefits
• Remote work available with approval from the director if the queue is high.
• Flexible working hours with early morning start times as needed.
Apply Now
Apply Now
Responsibilities
• Handle inquiries from members, employers, providers, and health plan coordinators.
• Assess patient needs and provide assistance or route them to the appropriate department or party.
• Project a professional and helpful demeanor to all patients.
• Remain calm when handling difficult or upset patients.
• Consistently provide accurate and thorough information to patients.
• Use available resources to research and resolve moderately complex issues.
Requirements
• Care management experience
• Knowledge of managed care
• Familiarity with the healthcare industry
• Experience in health administration
• Troubleshooting skills
• Understanding of medical terminology
• Case management experience
• Customer service skills
• Data entry proficiency
• One or more years working in a health care or related business environment performing general office duties.
• High school diploma or GED required.
Nice-to-haves
• Experience working in a managed care environment preferred.
• Successful completion of a vocational/technical/business program in a related field of study, such as Medical Assistant or Medical Office Assistant, may be considered in lieu of work experience.
Benefits
• Remote work available with approval from the director if the queue is high.
• Flexible working hours with early morning start times as needed.
Apply Now
Apply Now