Health Information Systems Manager (NextGen)
About the position Responsibilities • Lead EHR-related projects from inception through execution, including planning, stakeholder engagement, resource coordination, risk mitigation, and post-implementation evaluation. • Develop and maintain project documentation, including timelines, goals, budgets, progress reports, and KPIs, ensuring transparency and accountability across teams. • Serve as project sponsor liaison, communicating effectively with leadership, vendors, clinical staff, and IT stakeholders to align system development with strategic organizational goals. • Supervise, mentor and guide team members, fostering knowledge sharing and skill development within the HIT team. • Act as a change agent, managing system upgrades, new feature rollouts, and process improvements using established change management frameworks. • System Configuration and Implementation: Lead configuration and deployment efforts of the NextGen EHR system tailored to organizational workflows and regulatory requirements. • User Training & Support: Design and oversee end-user training programs; provide Tier 2/3 technical support for complex system issues. • System Maintenance: Coordinate scheduled maintenance, version upgrades, and patches with the NextGen Core team, ensuring continuity and security of system operations. • Data Governance & Integrity: Partner with the Business Intelligence team to maintain high standards for data accuracy, access controls, and compliance with HIPAA and related regulations. • System Optimization: Collaborate with stakeholders to identify and implement enhancements that drive efficiency, usability, and clinical/administrative performance. • Integration Management: Manage integration projects with external systems (labs, HIEs, immunization registries, etc.), working closely with internal IT and external vendors to ensure seamless interoperability. • Incident Management: Lead root cause analysis and resolution of system disruptions, user complaints, or data integrity issues in collaboration with the HIT team. • Promote and model the organizational values of service, excellence and responsibility in all aspects of system administration and team collaboration. • Participate in strategic planning initiatives and HIT governance activities to support innovation and long-term system evolution. • Attend leadership meetings, training sessions, and professional development activities to stay current with best practices in health IT, project management, and EHR technology. Requirements • High school diploma and experience or associate’s degree in health informatics, Information Systems, Healthcare Administration, or a related field. Bachelor’s degree preferred. • 5+ years of progressive experience as a NextGen Administrator or similar role in a healthcare environment. • Strong knowledge of NextGen EHR system functionality, configuration, and workflow optimization. • Advanced understanding of HIPAA, HITECH, and healthcare security and compliance practices. • Exceptional communication, leadership, and interpersonal skills. • Ability to think strategically, troubleshoot complex issues, and guide organizational adoption of new technologies. Nice-to-haves • Project Management certification (e.g., PMP) is highly desirable. • Experience leading cross-functional projects, with a proven ability to manage competing priorities and deliver results on time and within scope. Benefits • A Collaborative and Supportive Team Atmosphere • Access to Quality Clinical Supervision • Opportunities to Enhance Clinical Growth and Advancement • Competitive Compensation and Paid Time Off package • Family Friendly Workplace • Medical/Dental/Vision Coverage • 401(k) Retirement Saving Plan Apply tot his job