Health Concierge Operations
Description:
Work in front of a computer for approximately 8 hours speaking with members
Listen to members needs and provide direction for care
Build a trusting and caring relationship with members
Educate members on benefits and health resources
Document and track contacts with members
Resolve issues with limited management intervention
Collaborate with colleagues for the best customer experience
Coach and assist in call center staff development
Requirements:
Must work an 8 hour shift between 8am and 8pm EST
Customer Service experience in a transaction based environment
1+ year of Microsoft Office Suite Experience
Experience working multiple screens and applications
Effective organizational skills
Effective communication skills, both verbal and written
Benefits:
Medical, dental, and vision benefits
401(k) retirement savings plan
Employee Stock Purchase Plan
Fully-paid term life insurance
Short-term and long term disability benefits
Paid Time Off (PTO) or vacation pay
Paid holidays
Well-being programs
Education assistance
Free development courses
CVS store discount
Discount programs with partners
Apply Now
Work in front of a computer for approximately 8 hours speaking with members
Listen to members needs and provide direction for care
Build a trusting and caring relationship with members
Educate members on benefits and health resources
Document and track contacts with members
Resolve issues with limited management intervention
Collaborate with colleagues for the best customer experience
Coach and assist in call center staff development
Requirements:
Must work an 8 hour shift between 8am and 8pm EST
Customer Service experience in a transaction based environment
1+ year of Microsoft Office Suite Experience
Experience working multiple screens and applications
Effective organizational skills
Effective communication skills, both verbal and written
Benefits:
Medical, dental, and vision benefits
401(k) retirement savings plan
Employee Stock Purchase Plan
Fully-paid term life insurance
Short-term and long term disability benefits
Paid Time Off (PTO) or vacation pay
Paid holidays
Well-being programs
Education assistance
Free development courses
CVS store discount
Discount programs with partners
Apply Now