Head of Technology, Continuous Delivery

ABOUT APPLY DIGITALApply Now is a global experience transformation partner. We drive AI-powered change and measurable impact across complex, multi-brand ecosystems. Leveraging expertise that spans across the customer experience lifecycle from strategy, design to engineering and beyond, we enable our clients to modernize their organizations and maximize value for their business and customers.Our 750+ team members have helped transform global companies like Kraft Heinz, NFL, Moderna, Lululemon, Dropbox, Atlassian, A+E Networks, and The Very Group. Apply Now was founded in 2016 in Vancouver, Canada. In the past nine years, we have grown to ten cities across North America, South America, the UK, Europe, and India.At Apply Now, we believe in the “One Team” approach, where we operate within a ‘pod’ structure. Each pod brings together senior leadership, subject matter experts, and cross-functional skill sets, all working within a common tech and delivery framework. This structure is underpinned by well-oiled scrum and sprint cadences, keeping teams in step to release often and retrospectives to ensure we progress toward the desired outcomes. Wherever we work in the world, we envision Apply Now as a safe, empowered, respectful and fun community for people, every single day. Together, we work to embody our SHAPE (smart, humble, active, positive, and excellent) values and make Apply Now a space for our team to connect, grow, and support each other to make a difference. Visit our Careers page to learn how we can unlock your potential.LOCATION:Apply Now is hybrid/remote friendly. The preferred candidate should be based in Canada, working in hours that align to ET (Eastern Timezone).THE ROLE:Apply Now is actively seeking a Head of Technology, Continuous Delivery to join our diverse Technology team. The ideal candidate will empathize with the technical challenges our clients face, and collaborate with them and our internal teams to design and deliver processes, tools and automations that accelerate and modernize the delivery of digital platforms, custom software applications, digital products and data solutions. In this role, you’ll lead a cross-functional team of DevOps Engineers, QA Analysts, QA Engineers, and security/compliance professionals. As part of the broader technology leadership team, you’ll champion best practices in AI enablement of teams, AI engineering, secure software development, agile methodologies, automation, and shift-left strategies across global delivery teams in North America, Europe, Latin America, and India.The Head of Technology, Continuous Delivery is a versatile technology leader with a broad understanding of infrastructure as code, continuous integration, automated testing and secure software development within the development of marketing and digital platform solutions. The Head of Technology, Continuous Delivery brings expert consulting skills both to build relationships across other internal teams as well as to promote the value of their portfolio of services to our clients and demonstrate the value of them through coaching of teams to adopt modern software development methodologies. RESPONSIBILITIESPractice Leadership & Oversight: Oversee and guide the work of Devops Engineers, QA Analysts and QA Engineers, ensuring high-quality outcomes to clients. Direct responsibility for leadership within North America with alignment to other global delivery teams in Latin America, India, and Europe. Practice Growth: Promote the value of Continuous Delivery as a service offering within the broader Technology service offering internally. Collaborate with pitch teams to develop estimates, scope projects and resource team members to opportunities. Work with business development and client services teams to articulate the value of the practice to prospects and clients. Staff the team to meet and anticipate demand for services as the practice grows.Best Practices: Act as champion of best practices related to AI enablement of teams, AI engineering, continuous delivery, quality assurance, devops and security compliance. Review CI/CD pipelines and other SDLC processes within client accounts and provide hands-on guidance to ensure it meets security standards and automated quality checks. Proactively set standards for other technology teams to adopt and collaborate with client account teams to map Apply Now standards to client specific tools, processes and roles. Work with CISO and DPO to translate ISO 27001 and other security/compliance standards into working client delivery processes, quality assurance methodologies and repeatable accelerators for delivery of secure solutions.Mentorship & Team Collaboration: Develop expertise within the broader technology team in delivering digital solutions that include websites, mobile applications, integrations, e-commerce solutions, data and analytics, etc. Collaborate with cross-functional teams to align technology initiatives with business goals. Manage multiple delivery squads, ensuring that deadlines are met and dependencies are properly managed.Client & Business Management: Provide expert advice and nurture relationships with stakeholders within client organizations. Identify and nurture growth within projects, delivering business value for both the client and our organization.Risk Management & Process Improvement: Identify, prevent, and mitigate risks that might impact the success of the engagement. Escalate issues and risks to executive leadership when needed.Thought Leadership: Position our consultancy as a leader in delivering high quality and continuous improvement. This includes thought leadership and client education on software delivery trends, composable platform architecture and modernizing project delivery.REQUIREMENTSExperience leading organizations in continuous improvement, shift left, DevSecOps, and/or evolution of software delivery practices.Experience accelerating the adoption of AI tools, processes and techniques for delivery of software, testing and project delivery.Proven track record in a similar technology leadership role in continuous delivery, devops, security, and/or quality assurance in a consulting environment. Deep technical knowledge across cloud-native development, infrastructure-as-code, CI/CD pipelines, automated testing, and secure software development lifecycle.Experience with composable architecture and/or MACH platforms, including cloud platforms, headless CMS, modern web and mobile frameworks, API integrations, and digital analytics platforms.Demonstrated experience in providing expert guidance to clients, working with client technology, security and testing teams to deliver highly secure solutions while fostering strong client relationships.Proven ability to mentor team members and foster a high-performance culture in large multidisciplinary teamsStrategic thinking with the ability to align technology decisions with broader business objectivesExperience managing delivery risks across technical complexity, resourcing, client relationships, and scope.Excellent client-facing skills and experience in vendor selection and management.Outstanding communication and interpersonal abilities, with the capacity to foster trust and empowerment with clients, stakeholders, and team members.Calm, positive, supportive, and solution-oriented mindset, able to promote a collaborative atmosphere within the team. #PromotedLIFE AT APPLY DIGITALAt Apply Now, people are at the core of everything we do. We value your time, safety, and health, and strive to build a work community that can help you thrive and grow. Here are a few benefits we offer to support you: Great projects: Broaden your skills on a range of engaging projects with international brands that have a global impact.An inclusive and safe environment: We’re truly committed to building a culture where you are celebrated and everyone feels welcome and safe.Learning opportunities: We offer generous training budgets, including partner tech certifications, custom learning plans, workshops, mentorship, and peer support.Generous vacation policy: Work-life balance is key to our team’s success, so we offer flexible personal time offer (PTO); allowing ample time away from work to promote overall well-being.Customizable benefits: Tailor your extended health and dental plan to your needs, priorities, and preferences.Flexible work arrangements: We work in a variety of ways, from remote, to in-office, to a blend of both.Apply Now is committed to building a culture where differences are celebrated and everyone feels welcome. That’s why we value equal opportunity and nurture an inclusive workplace where our individual differences are recognized and valued.For more information, visit the Diversity, Equity, and Inclusion (DEI) section of our website. If you have accommodation needs at this stage of the recruitment process, please inform us as soon as possible by emailing us at [email protected] posted on Himalayas

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