Head of Quality – Customer Reporting and Data Analytics

Everseen: A leader in vision AI solutions for the world’s leading retailers. As Head of Quality – Customer Reporting and Data Analytics, your primary goal will be to build and lead a customer-facing intelligence product line that delivers actionable insights from Everseen’s Vision AI solutions and complementary third-party data sources. You will transform complex operational and performance data into clear, impactful analytics and reporting tools that provide retail customers with unparalleled visibility into: • Everseen Product Performance across geographies, regions, stores, and lanes. • Retail Inventory Shrinkage Insights, highlighting patterns, root causes, and improvement opportunities. This role is pivotal in creating a new revenue stream by developing and scaling a market-leading intelligence offering that combines traditional reporting, API-based delivery, and AI-driven analytics experiences. What you'll do • Build and own the Customer Intelligence Product Line that delivers actionable insights derived from Everseen’s AI platform and integrated third-party data sources. • Define and maintain data quality and reporting standards to ensure reliable, consistent, and accurate insights for all customer-facing analytics products. • Collaborate cross-functionally with the Data & Intelligence, Engineering, Research, Operations, and Sales & Marketing teams. • Champion quality and continuous improvement, ensuring data integrity, performance consistency, and adherence to regulatory or contractual data standards. • Develop and manage KPIs for intelligence product adoption, customer satisfaction, and product quality. • Partner with Sales and Customer Success to translate intelligence insights into customer value stories and revenue opportunities. • Lead a small but growing team of data quality analysts, reporting specialists, and data product managers as the product line scales. Collaborating With • Sales, Customer Success / Account Managers, Operations, Research, Marketing Profile and Skills • 10+ years of experience in data analytics, business intelligence, or data product management, with at least 3 years in a leadership or head-of-function role. • Proven experience delivering data or analytics products to enterprise customers, ideally in retail, AI, or SaaS environments. • Deep understanding of data quality frameworks, reporting pipelines, and analytics visualization platforms (e.g., Tableau, Power BI, Looker, or similar). • Strong familiarity with data engineering workflows (ETL, data modeling, API integrations). • Experience leading cross-functional collaboration across product, engineering, and commercial teams. • Exceptional analytical, strategic thinking, and communication skills. • Experience with AI/ML-based insight generation or customer intelligence systems is preferred • Knowledge of retail operations, shrinkage, and loss prevention analytics. • Proven ability to build scalable reporting and analytics products from concept to market. About Everseen Everseen is a leader in vision AI. We are transforming business operations for global retailers, driving measurable business value and improving the customer experience. We are a dedicated team of inventors, research scientists, engineers, AI experts and retail industry veterans. Our mission is to protect people, process, products and profitability within the retail sector and beyond. We are trusted by major food, drug, mass, and specialty retailers around the world— including Kroger, Meijer, and Woolworths—we also partner with leading hardware, AI, and cloud computing providers such as Google, NVIDIA, NCR, and Dell. We are operationalizing vision AI at an unprecedented scale with the largest global footprint of edge AI powered Computer Vision in Retail. Founded in 2007 and headquartered in Cork, Ireland, Everseen has over 900 employees globally, with a European headquarters in Cork, Ireland, a U.S. headquarters in Miami, and hubs in Romania, Serbia, India, Australia, and Spain. Key Numbers Top 11 Trusted by 11 of the top 20 global grocery retailers 120,000+ Edge AI Endpoints Worldwide +3x ROI Delivering Market's best ROI Our Commitment Everseen is committed to creating an environment where everyone can succeed. Our employees should feel a sense of belonging, have an opportunity to grow their careers, and feel free to be their most authentic selves. Everseen takes great pride in the diversity of its global workforce, and insists upon a safe, inclusive workplace where our differences are our collective strength. We treat each other with dignity, and respect, and require all employees, officers, and directors to seek to understand the importance and value to Everseen of diversity, and inclusion. Everseen is committed to creating a safe environment for all employees and has a zero tolerance policy for bias and discrimination of any kind. Our work environment is one without offensive, hostile, or intimidating conduct, whether verbal, written or physical, in nature. Everseen will not tolerate prejudice or discrimination of any kind including without limitation, where based on aspects such as, race, colour, sex, gender, religion, age, family status, disability of any kind, sexual orientation. Apply tot his job