Head of Dining Operations & Concierge

About AtlasAtlas is the concierge and charge card built for those who expect more — unlocking access to world-class dining, luxury travel, and lifestyle experiences, while making spending seamless.Our members are discerning, high-spending individuals who rely on Atlas for insider access, curated service, and unmatched reliability.In just 12 months, we’ve scaled to over $X00,000,000 in spend volume — growing double digits month-over-month, organically and without paid marketing.We’re backed by world-class investors and have multiple years of runway ahead. Our team is lean, senior, and fast-moving, with experience at Apple, Robinhood, DoorDash, and leading startups.The RoleWe’re looking for a Head of Dining Operations & Concierge to lead the most ambitious dining access initiative in the world. You’ll manage our nationwide dining concierge operation — from staffing and training to fulfillment rates and direct relationships with top restaurants.You won’t be booking tables yourself — you’ll be building the system, standards, and partnerships that allow our team (and AI) to deliver with speed, precision, and taste. You’ll be responsible for overseeing a team that’s handling daily reservation requests from VIPs, maintaining relationships with hard-to-access venues, and ensuring Atlas continues to outperform any other card or concierge when it comes to dining.This is a foundational role — both operational and strategic — at the center of what makes Atlas exceptional.What You’ll OwnManage and grow the dining concierge team — hiring, training, and setting KPIs across key marketsBuild SOPs and internal systems to streamline how dining requests are triaged, fulfilled, and escalatedOwn relationships with top restaurants and hospitality groups — from ongoing partnerships to new deal flowDefine and enforce the quality bar for response time, fulfillment rate, and member satisfactionCollaborate closely with our product and AI teams to integrate tooling and workflows that improve speed and scaleMonitor data on member demand, city-specific inventory, and team performance to inform roadmap and strategyRepresent Atlas’s dining capabilities in conversations with high-profile members, partners, and investorsYou Might Be a Fit If You Have7–12+ years in high-end hospitality, dining, or concierge rolesExperience managing teams in fast-paced, high-stakes environments (e.g. top restaurants, member clubs, or luxury service orgs)Deep understanding of the world of hard-to-book restaurants and VIP clienteleA proven operational track record — you’ve built and scaled systems, not just answered requestsA service-first mindset — you sweat the details and genuinely care about member outcomesBonus: Experience at a startup or working cross-functionally with tech/product teamsWhy You’ll Love Working HereBig opportunity: Dining is core to Atlas — this role is a direct driver of member happiness, retention, and growthHigh-caliber team: Work alongside experienced operators and technologists building something genuinely newSerious upside: Competitive salary, equity, and benefits — plus your own Atlas card

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