Head of Commercial Operations (ZR_25028_JOB)

This is a remote position.Schedule:Flexible, anytime.​Role OverviewAs the Head of Commercial Operations, you will own the development, management, and optimisation of the company's sales, referral, and business development engine. You will be responsible for hiring, training, and managing Business Development Managers (BDMs) who engage clients through educational outreach and referral networks. Your role will include partnering with financial advisors, driving acquisition funnels, and building a repeatable and compliant sales process. You will also oversee commercial reporting, training systems, event coordination, and ensure that our growth targets are supported by data-driven operational excellence.Key ResponsibilitiesTeam Leadership & DevelopmentHire, train, and manage a national network of BDMs focused on lead generation and client onboarding. Conduct regular coaching sessions and team check-ins.Build and manage BDM KPIs around lead quality, conversion, and revenue targets.Create a high-performance, compliant sales culture grounded in ethical advice and education.Referral & Partner Channel GrowthIdentify, onboard, and nurture relationships with accountants, mortgage brokers, financial advisors, and SMSF-related professionals.Host and coordinate webinars, seminars, and in-person information sessions with referral partners and prospective clients.Develop scalable tools and templates for partner engagement.Commercial Operations & SystemsRefine CRM usage, pipeline tracking, and lead qualification systems.Build performance dashboards and lead conversion reports.Continuously improve sales workflows to reduce lead-to-conversion time.Ensure adherence to regulatory frameworks for SMSF marketing and client advice boundaries.Strategy & Cross-Functional LeadershipAlign commercial goals with marketing campaigns and compliance requirements.Collaborate with Finance and Legal to ensure risk-managed client onboarding.Report on commercial performance to executive leadership.Support budget planning, ROI tracking, and operational forecasting.Requirements8+ years of experience in commercial operations, sales leadership, or growth roles.Experience in financial services, property, or SMSF-related industries highly preferred.Proven ability to build and manage high-performing sales teams and partner channels.Strong understanding of regulatory and compliance considerations in financial advice and property investment.Proficient in CRM tools (e.g., HubSpot, Salesforce) and reporting platforms.Excellent interpersonal, leadership, and communication skills.Highly analytical, process-oriented, and outcomes-driven.Independent Contractor PerkPermanent work-from-homeImmediate hiringZR_25028_JOBOriginally posted on Himalayas

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