Hardware Support Specialist
Cents is a New York–based technology company focused on transforming the laundry industry with innovative solutions. They are looking for a proactive Hardware Support Specialist to ensure the successful deployment and operation of their laundry payment systems, providing hands-on support and technical expertise to customers. Responsibilities Providing hands-on support for both new system installations and existing hardware/software deployments Serving as the subject matter expert on how our readers integrate with various laundry machines Diagnosing and resolving hardware connectivity issues efficiently Guiding users through the setup and configuration of our mobile Tap-to-Pay app Skills Excellent verbal and written communication skills, with a professional and empathetic customer approach Strong organizational skills and exceptional attention to detail Proven ability to analyze technical problems and apply logical troubleshooting techniques Comfortable working independently and prioritizing tasks in a dynamic, customer-focused environment Ability to quickly learn and understand new technical systems, both hardware and software 1–3 years of experience in a customer-facing technical support role Hands-on experience with hardware troubleshooting, particularly with connected devices or machinery Familiarity with troubleshooting IT systems, including mobile apps, kiosks, or network-connected modules Experience supporting installations or field technicians is a plus Comfort using ticketing systems, CRM platforms, and support tools Benefits Comprehensive health benefits Competitive salary Equity Unlimited PTO and paid holidays Remote-first with offices in New York City and San Francisco Health benefits, including medical, dental, vision, mental health support, parental leave, life and AD&D insurance, and disability 401(k) Work-from-home and commuter benefits Laundry allowance to support our customers’ businesses Comprehensive training, learning, and development programming Access to hundreds of discounts and rewards from renowned vendors, including deals on health & wellness, travel, dining, auto insurance, and so much more! Company Overview Cents provides an all-in-one management system for laundromats and dry cleaners. It was founded in 2019, and is headquartered in New York, New York, USA, with a workforce of 51-200 employees. Its website is