Remote Call Center Representative - 3rd Shift (10:30pm-7:00am)
Join Our Team and Experience the Best of Both Worlds! We're seeking a highly skilled and customer-focused Call Center Representative to join our innovative remote team in West Springfield, MA. As a key member of our team, you will provide exceptional service to our members, responding to incoming calls and delivering personalized solutions to their needs. If you're passionate about delivering outstanding customer experiences and are looking for a challenging and rewarding role, we want to hear from you!
At AAA Northeast, we're committed to creating a positive and supportive work environment that fosters growth, innovation, and community involvement. As a top employer and best place to work in the Northeast, we offer a competitive salary range of $18.50-19.50 per hour, opportunities for professional development, and a comprehensive benefits package.
About the Role:
Receive and respond to incoming calls from members, providing timely and effective solutions to their needs
Process requests, gather required information, and provide detailed information about AAA products and services
Deliver Five Diamond Customer service to encourage member retention, renewal, and new membership sales
Utilize department software to ensure efficient dispatch, prioritize calls for safety issues, and research membership status
Provide information on road service policies and procedures, explain the benefits of AAA membership, and sell memberships
Requirements:
High School Diploma or GED required
Customer Service experience required, Call Center experience preferred
Ability to work 3rd shift (10:30pm-7:00am) and at least one weekend shift
Must live within the AAA Northeast footprint (RI, MA, CT, NY, & NJ) and meet specific work-from-home requirements
Strong communication, problem-solving, and interpersonal skills
What We Offer:
Competitive salary range of $18.50-19.50 per hour
Opportunities for professional development and growth
Comprehensive benefits package
Positive and supportive work environment
Ready to Join Our Team? If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Apply Now and take the first step towards a rewarding and challenging career with AAA Northeast!
Apply Now
At AAA Northeast, we're committed to creating a positive and supportive work environment that fosters growth, innovation, and community involvement. As a top employer and best place to work in the Northeast, we offer a competitive salary range of $18.50-19.50 per hour, opportunities for professional development, and a comprehensive benefits package.
About the Role:
Receive and respond to incoming calls from members, providing timely and effective solutions to their needs
Process requests, gather required information, and provide detailed information about AAA products and services
Deliver Five Diamond Customer service to encourage member retention, renewal, and new membership sales
Utilize department software to ensure efficient dispatch, prioritize calls for safety issues, and research membership status
Provide information on road service policies and procedures, explain the benefits of AAA membership, and sell memberships
Requirements:
High School Diploma or GED required
Customer Service experience required, Call Center experience preferred
Ability to work 3rd shift (10:30pm-7:00am) and at least one weekend shift
Must live within the AAA Northeast footprint (RI, MA, CT, NY, & NJ) and meet specific work-from-home requirements
Strong communication, problem-solving, and interpersonal skills
What We Offer:
Competitive salary range of $18.50-19.50 per hour
Opportunities for professional development and growth
Comprehensive benefits package
Positive and supportive work environment
Ready to Join Our Team? If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Apply Now and take the first step towards a rewarding and challenging career with AAA Northeast!
Apply Now