Customer Service Specialist - Pain Management (Remote)
Job Summary:
We are seeking a highly skilled and compassionate Customer Service Specialist - Pain Management to join our team at Penn Medicine Lancaster General Health. As a key member of our patient access team, you will be responsible for providing exceptional customer service, coordinating patient scheduling, registration, and insurance verification, as well as ensuring seamless communication with patients, families, and healthcare providers. This is a full-time remote position with a competitive salary and comprehensive benefits package.
Key Responsibilities:
Provide complete and accurate patient scheduling, registration, and insurance verification
Coordinate and communicate effectively with patients, families, and healthcare providers
Manage inbound and outbound calls, respond to patient inquiries, and resolve concerns in a professional manner
Verify patient information, coverage, and hospital account details
Perform electronic and manual verification of insurance coverage and understand how to read and accurately apply electronic insurance responses
Prepare and release records or orders in the e-Health record
Complete documentation for compliance and regulatory needs
Requirements:
High School Diploma or equivalent (GED) required
1 year of clerical, customer service, or administrative support experience in a highly customer-oriented organization
1 year of experience with basic keyboarding, personal computer use, and other office setting equipment
Preferred experience with registration, point of service collection, insurance validation, and order release processes
Previous Epic or equivalent Electronic Medical Record experience preferred
What We Offer:
Competitive salary
100% Tuition Assistance at The Pennsylvania College of Health Sciences
Paid Time Off and Paid Holidays
Shift, Weekend and On-Call Differentials
Health, Dental and Vision Coverage
Short-Term and Long-Term Disability
Retirement Savings Account with Company Matching
Child Care Subsidies
Onsite Gym and Fitness Classes
How to Apply:
If you are a motivated and compassionate individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please click the "Apply Now" button to submit your application.
Apply Now
Apply Now
We are seeking a highly skilled and compassionate Customer Service Specialist - Pain Management to join our team at Penn Medicine Lancaster General Health. As a key member of our patient access team, you will be responsible for providing exceptional customer service, coordinating patient scheduling, registration, and insurance verification, as well as ensuring seamless communication with patients, families, and healthcare providers. This is a full-time remote position with a competitive salary and comprehensive benefits package.
Key Responsibilities:
Provide complete and accurate patient scheduling, registration, and insurance verification
Coordinate and communicate effectively with patients, families, and healthcare providers
Manage inbound and outbound calls, respond to patient inquiries, and resolve concerns in a professional manner
Verify patient information, coverage, and hospital account details
Perform electronic and manual verification of insurance coverage and understand how to read and accurately apply electronic insurance responses
Prepare and release records or orders in the e-Health record
Complete documentation for compliance and regulatory needs
Requirements:
High School Diploma or equivalent (GED) required
1 year of clerical, customer service, or administrative support experience in a highly customer-oriented organization
1 year of experience with basic keyboarding, personal computer use, and other office setting equipment
Preferred experience with registration, point of service collection, insurance validation, and order release processes
Previous Epic or equivalent Electronic Medical Record experience preferred
What We Offer:
Competitive salary
100% Tuition Assistance at The Pennsylvania College of Health Sciences
Paid Time Off and Paid Holidays
Shift, Weekend and On-Call Differentials
Health, Dental and Vision Coverage
Short-Term and Long-Term Disability
Retirement Savings Account with Company Matching
Child Care Subsidies
Onsite Gym and Fitness Classes
How to Apply:
If you are a motivated and compassionate individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please click the "Apply Now" button to submit your application.
Apply Now
Apply Now