Customer Experience Support Specialist - Lovisa.com
Job Highlights:
Location: Remote
Compensation: Competitive salary
Company: Workwarp (Lovisa.com)
Start Date: Immediate openings available
Job Description:
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Support Specialist. As a key member of our online support team, you will be responsible for delivering exceptional customer experiences through timely and effective communication, problem-solving, and product knowledge.
Key Responsibilities:
Manage customer service responses for Lovisa.com, live chat, inbound phone calls, and social media
Engage with customers and internal stakeholders to achieve 100% service resolution within 24 hours
Respond to customer feedback and concerns in a proactive and decisive manner, resulting in positive outcomes
Assist in the definition of item descriptions and display to create the best possible content for customers and stores
Liaise with internal stakeholders, such as marketing, digital, trade, and retail teams
Solve customer issues, complaints, and feedback in an efficient way while adhering to company policies
Requirements:
Excellent verbal and written communication skills
Ability to deliver on schedule, working calmly and efficiently under pressure
Desire to develop Lovisa communication to an audience beyond the website
Knowledge of customer service ethos, online shopping experiences, and general e-commerce practices
Ability to manage and prioritize own time and workload
Strong analysis and problem-solving skills
Ability to record information accurately and produce accurate and timely reports
What We Offer:
Competitive salary
Opportunity to work with a dynamic and growing company
Professional development and growth opportunities
Flexible remote work arrangement
Career Path:
This role offers a great opportunity to acquire a broad knowledge of dotcom procedures within a hands-on and productive environment. Depending on your success, skill set, and desire, the Customer Experience Support Specialist will have exposure to service delivery management, fulfillment management, content management, and customer engagement (EDM) coordination.
How to Apply:
Ready to join us? The first step is easy. Click Apply Now and we'll be in touch soon!
Apply Now
Location: Remote
Compensation: Competitive salary
Company: Workwarp (Lovisa.com)
Start Date: Immediate openings available
Job Description:
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Support Specialist. As a key member of our online support team, you will be responsible for delivering exceptional customer experiences through timely and effective communication, problem-solving, and product knowledge.
Key Responsibilities:
Manage customer service responses for Lovisa.com, live chat, inbound phone calls, and social media
Engage with customers and internal stakeholders to achieve 100% service resolution within 24 hours
Respond to customer feedback and concerns in a proactive and decisive manner, resulting in positive outcomes
Assist in the definition of item descriptions and display to create the best possible content for customers and stores
Liaise with internal stakeholders, such as marketing, digital, trade, and retail teams
Solve customer issues, complaints, and feedback in an efficient way while adhering to company policies
Requirements:
Excellent verbal and written communication skills
Ability to deliver on schedule, working calmly and efficiently under pressure
Desire to develop Lovisa communication to an audience beyond the website
Knowledge of customer service ethos, online shopping experiences, and general e-commerce practices
Ability to manage and prioritize own time and workload
Strong analysis and problem-solving skills
Ability to record information accurately and produce accurate and timely reports
What We Offer:
Competitive salary
Opportunity to work with a dynamic and growing company
Professional development and growth opportunities
Flexible remote work arrangement
Career Path:
This role offers a great opportunity to acquire a broad knowledge of dotcom procedures within a hands-on and productive environment. Depending on your success, skill set, and desire, the Customer Experience Support Specialist will have exposure to service delivery management, fulfillment management, content management, and customer engagement (EDM) coordination.
How to Apply:
Ready to join us? The first step is easy. Click Apply Now and we'll be in touch soon!
Apply Now