Growth Specialist, SME & Growth (Client Activation)

About AirwallexAirwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 150,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale.Proudly founded in Melbourne, we have a team of over 1,700 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$6.2 billion and backed by world-leading investors including Visa, Airtree, Blackbird, Sequoia, DST Global, Greenoaks, Salesforce Ventures, Lone Pine, and Square Peg, Airwallex is leading the charge in building the global payments and financial platform of the future. If you’re ready to do the most ambitious work of your career, join us.About the teamThe SME & Growth Business team at Airwallex is a passionate group of collaborators and business champions dedicated to empowering small and medium-sized enterprises (SMEs) to thrive in the global economy. We combine deep financial expertise with a growth mindset, working closely with our clients to understand their unique needs and develop tailored solutions that streamline cross-border payments and unlock new revenue streams. As a team, we are driven by a desire to make a positive impact and are constantly innovating to find new ways to support the success of our SME customers.What you’ll doAs an Growth Specialist (Client Activation) at Airwallex, you will join our fast-growing and dynamic team to drive Airwallex’s future growth engine. You will challenge the norms, never settle, and relentlessly find a way to create an even better experience for future clients. You will be responsible for the onboarding and activation experience of small business leads, shaping the client’s first interaction with Airwallex as a product and company. As a key member of the Growth team, you will also share valuable insights and collaborate closely with the Startups, Channel Partnerships, and Marketing teams to help create an even better experience for future clients.Responsibilities:Advocate for Airwallex: Create a strong first impression to our prospects by providing them with an end-to-end world-class experience and product expertiseEducate and Activate: Support customers through the onboarding process and teach them how to leverage the full range of Airwallex products, and ensure adoption of our productsChampion Customer Needs: Act as the voice of the customer within Airwallex, ensuring their needs and feedback are heard and addressedImprove Internal Processes: Synthesis feedback from customers and work with internal teams to continuously improve our onboarding and activation processesWho you areWe're looking for people who meet the minimum qualifications for this role. The preferred qualifications are great to have, but are not mandatory.Minimum qualifications:Strong Hustle: You love moving at speed, and are driven and resilient to achieve KPIs.Customer Engagement: Confident in directly engaging with customers to understand their needs and promote Airwallex solutions.Communication Skills: Proficiency in verbal and written communication in both English and Chinese and a great communicator on the phone and via email.Problem-Solving Abilities: Equipped with strong problem-solving skills, able to address and resolve customer issues effectively.Collaborative: Great team player who enjoys tackling the most difficult challenges with your colleagues.Preferred qualifications:Industry Experience: Less than 2 years experience, and experience in start-up and fintech environments preferred. However, we are also open to bright and hungry candidates (and fresh graduates) who believe they have the aptitude and attitude to have a strong career in sales.Equal opportunityAirwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary.

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