Graphic Mapping Associate

Vivid Seats is a leading online ticket marketplace committed to connecting fans with live events. The Graphic Mapping Associate plays a critical role in driving conversion by creating detailed interactive seating charts that enhance user experience and influence purchase decisions.ResponsibilitiesBuild detailed interactive seating charts to influence customer confidence and purchase decisionsLeverage tools such as Adobe Creative Suite to develop visually compelling, web-ready graphicsMonitor industry trends and event updates to adapt seating visuals and event information accordinglyManage standard-complexity interactive maps independently after 90 daysApply critical thinking to research live event details and ensure mapping accuracyRespond to seller emails and support Customer Service agents with mapping questionsIdentify recurring trends in mapping tasks and contribute ideas to improve team processes and efficiencySkillsBachelor's degree with a focus in Graphic Design preferredProficiency in Adobe Illustrator (vector-based precision work required); working knowledge of PhotoshopInternship or 1 year of experience working in a professional settingBasic understanding of scripting within Illustrator or interest in process automationExperience producing high volumes of detail-oriented work in fast-paced environments where accuracy and turnaround time impact customer experience or revenueStrong organizational skills with ability to manage multiple concurrent prioritiesExperience reviewing and reconciling multiple sources of information to ensure consistency and correctnessComfort collaborating cross-functionally and responding to internal stakeholder inquiriesFamiliarity with Excel for organizing and validating structured dataInterest in live events, sports, or entertainmentBenefitsCompetitive compensationBonus incentivesFLEX PTOMental health daysMedical, dental, and vision insurance401K matchingMonthly credits and discounts for attending live eventsRemote workSnack allowancesA variety of additional workplace perksCompany OverviewVivid Seats operates as an online ticket marketplace that connects fans with event ticket sellers. It was founded in 2001, and is headquartered in Chicago, Illinois, USA, with a workforce of 501-1000 employees. Its website is http://www.vividseats.com.



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