Golang Backend Software Developer - Customer Journey

We believe communication belongs to everyone. We exist to democratize phone service. TextNow is evolving the way the world connects and that's because we're made up of people with curious minds who bring an optimistic, yet critical lens into the work we do. We're the largest provider of free phone service in the nation. And we're just getting started. Join us in our mission to break down barriers to communication and free the flow of conversation for people everywhere. TextNow is looking for a Backend Software Developer to join our Core Experiences Team. At TextNow, we’re on a mission to transform the telecom landscape by building a platform that powers tens of millions of calls and messages every day, driving innovation and delivering exceptional user experiences. Our Core Experiences Team is at the heart of this mission, designing and developing scalable, high-performance backend systems that serve our customers. In this role, you will be responsible for designing, developing, and maintaining the backend services that power our high-traffic platform. You’ll work with technologies like AWS, Golang, gRPC, Kubernetes, Terraform, and a microservice architecture to ensure the reliability, scalability, and performance of our systems. Additionally, you'll be working with databases and event streaming platforms to handle high-volume data and real-time communication. Handling tens of millions of calls and messages daily, you'll focus on keeping our platform fast, responsive, and highly available. What You'll Do • Develop and Maintain Backend Services by designing, and implementing functionality new & existing microservices • Work with front-end teams and product to build delightful customer experiences • Maintain a High Bar of Quality for the team, producing readable code, writing testable code, refactoring legacy systems, actively contributing to development standards and cross-team architectural reviews • Participate in a Rotating On-Call, responsible for service uptime, availability of critical functions, and performing root cause analysis of incidents to identify steps towards lasting remediation • Organize and communicate the technical details of upcoming projects through our architectural review process Who You Are • Creator of Cool Stuff with a passion for efficiency at scale, leveraging Golang or another strongly typed language along with the computing power of Cloud services • Brilliant Collaborator who excels at connecting with team members, transforming complex ideas into clear insights, while actively listening to foster a collaborative environment • Acts Decisively to take actions that efficiently deliver value to our customers and business stakeholders alike • Takes Ownership of project with the ability to drive them to completion • Respectfully Candid with the ability to tactfully give/receive feedback with various teams across the organization • Self-Starter who actively identifies areas of improvement and provides realistic solutions • Resourceful and Scrappy with the ability to be strategic, roll up your sleeves, execute, and work cross-functionally • Versatile Technologist always interested in learning something new Other Experience • Experience developing API services with gRPC or REST • Familiarity with infrastructure as code tooling (Kubernetes, ArgoCD, Terraform or others) • Ability to apply design principles and methodologies for building reliable, scalable and high-performance backend architectures • Experience using relational or non-relational database technology (MariaDB, RDS, DynamoDB, Redis) Bonus Points • Familiarity with asynchronous event processing (Kafka, SQS, or others) • Familiarity with observability and monitoring tools (Datadog, Prometheus, Kibana, or similar) • Experience with telecommunication (e.g. SIMs, MVNOs) • Experience with migrating from legacy stacks (i.e. PHP, Ruby) More about TextNow... Our Values: · Customer Obsessed (We strive to have a deep understanding of our customers) · Do Right By Our People (We treat each other with fairness, respect, and integrity) · Accept the Challenge (We adopt a "Yes, We Can" mindset to achieve ambitious goals) · Act Like an Owner (We treat this company like it's our own... because it is!) · Give a Damn! (We are deeply committed and passionate about our work and achieving results) Benefits, Culture, & More: · Strong work life blend · Flexible work arrangements (wfh, remote, or access to one of our office spaces) · Employee Stock Options · Unlimited vacation · Competitive pay and benefits · Parental leave · Benefits for both physical and mental well being (wellness credit and L&D credit) · We travel a few times a year for various team events, company wide off-sites, and more Diversity and Inclusion:At TextNow, our mission is built around inclusion and offering a service for EVERYONE, in an industry that traditionally only caters to the few who have the means to afford it. We believe that diversity of thought and inclusion of others promotes a greater feeling of belonging and higher levels of engagement. We know that if we work together, we can do amazing things, and that our differences are what make our product and company great. TextNow Candidate PolicyBy submitting an application to TextNow, you agree to the collection, use, and disclosure of your personal information in accordance with the TextNow Candidate Policy Apply tot his job