Global Travel Specialist
About the position
Responsibilities
• Coordinates activity and communications required when program irregularities occur.
• Assesses available alternatives and makes decisions necessitated by program irregularities requiring immediate action.
• Follows up on problematic situations to ensure they have been resolved successfully.
• Assumes responsibility for administrative assignments and department projects when requested.
• Responsible for crisis management and regular monitoring of global events.
• Provides guidance and leadership during emergencies and high volume periods to promote safety.
• Books airline reservations for program guests based on client specifications.
• Utilizes scripts and standard workflow processes to manage bookings and ticketing.
• Services guest phone calls and answers program-related questions.
• Communicates travel itineraries, fare rules, cancellation policies, and industry updates to participants.
• Handles after-hours ticketing in support of the Quality Control Agent team.
• Documents airline records via the Global Distribution System (GDS).
• Ensures price quotes are ticketed accurately and preferred carriers are maximized.
• Communicates pertinent updates to team members and directs guest land requests.
• Books ground services and other requests for attendees as needed.
• Reviews program reports on a weekly basis for accuracy.
Requirements
• Bachelor's Degree in a hospitality program or equivalent experience required.
• 3+ years of airline reservation experience desired, including the ability to issue tickets using airline negotiations.
• Thorough understanding and working knowledge of domestic, Hawaiian, Mexican, Canadian, and Caribbean fares and travel arrangements desired.
• Understanding of international airline fares, applicable rules, upgrades, issues, exchanges, refunds, and miscellaneous charge orders desired.
• Experience booking international travel arrangements desired.
• Good problem-solving skills to research and resolve customer inquiries with minimal supervision.
• Excellent oral and written communication skills as well as effective listening skills.
Benefits
• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• 401k
• Tuition reimbursement
• Paid time off
Apply Now
Apply Now
Responsibilities
• Coordinates activity and communications required when program irregularities occur.
• Assesses available alternatives and makes decisions necessitated by program irregularities requiring immediate action.
• Follows up on problematic situations to ensure they have been resolved successfully.
• Assumes responsibility for administrative assignments and department projects when requested.
• Responsible for crisis management and regular monitoring of global events.
• Provides guidance and leadership during emergencies and high volume periods to promote safety.
• Books airline reservations for program guests based on client specifications.
• Utilizes scripts and standard workflow processes to manage bookings and ticketing.
• Services guest phone calls and answers program-related questions.
• Communicates travel itineraries, fare rules, cancellation policies, and industry updates to participants.
• Handles after-hours ticketing in support of the Quality Control Agent team.
• Documents airline records via the Global Distribution System (GDS).
• Ensures price quotes are ticketed accurately and preferred carriers are maximized.
• Communicates pertinent updates to team members and directs guest land requests.
• Books ground services and other requests for attendees as needed.
• Reviews program reports on a weekly basis for accuracy.
Requirements
• Bachelor's Degree in a hospitality program or equivalent experience required.
• 3+ years of airline reservation experience desired, including the ability to issue tickets using airline negotiations.
• Thorough understanding and working knowledge of domestic, Hawaiian, Mexican, Canadian, and Caribbean fares and travel arrangements desired.
• Understanding of international airline fares, applicable rules, upgrades, issues, exchanges, refunds, and miscellaneous charge orders desired.
• Experience booking international travel arrangements desired.
• Good problem-solving skills to research and resolve customer inquiries with minimal supervision.
• Excellent oral and written communication skills as well as effective listening skills.
Benefits
• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• 401k
• Tuition reimbursement
• Paid time off
Apply Now
Apply Now