Global Service Desk Analyst - Spanish Bilingual Overnight

Long View. A career that helps you get more out of life. A Long View career helps you get more out of life. We don’t just say it, we prove it. Every day. We’re proud of our reputation as one of North America’s most dynamic IT providers — and we’re even prouder of our culture that allows our people to live life to its fullest. At Long View, we create an environment of collaboration and support, of innovation and enthusiasm, of inclusion and belonging. As a member of the Long View team, you’ll see how our company’s core pillars — Integrity, Competence, Value, and Fun — resonate through the workplace. And in a recent survey, 90% of Long View team members rated Long View as a good or great place to work!Are you passionate about end user experience and want to put your exceptional customer service skills to use in a company that values FUN?We are looking for a professional and eager Spanish Bilingual Global Service Desk Overnight Analyst for our Integrated Global Services team located across the following locations Vancouver, Calgary, Edmonton, Toronto, or the greater areas! You will have a direct impact on Long View's success through leading the delivery of service excellence, while working with a diverse team servicing clients across the globe. You will provide tier I support for all IT and communications systems in use with the service desk. A Day in the life:Submit fully documented customer issues into a ticket management systemAnalyze the symptoms, determine the urgency and where possible, provide resolution to the issueDispatch an incident to the appropriate Tier II support group when first call resolution is not possible, and manage the incident through its lifecycleUnderstand and assist with all internal and external escalationsContinue to look for process improvement opportunities, and follow up with peers and leads in improving service deliveryWhat you bring:2+ years of experience in a technical support role providing tier I support in a service desk or help desk roleThe ability to speak Spanish fluently in a professional environmentExcellent Spanish bilingual and English written and verbal communication skillsProven ability to troubleshoot and resolve technical and procedural issuesAbility to adapt to fluctuating customer needs and manage high stress situations while reacting quickly and professionallyCapability to establish rapport among peers and colleaguesProven ability to provide superior customer service both on and off of the phone Ability and willingness to work an overnight shiftWhat makes you awesome:ITIL Incident Management understandingA+ CertificationWhy work at Long View:Great people and cultureRecognition programsWant to learn more about our culture and life at Long View? Check us out on LinkedIn and Instagram!Long View’s mission of building the best and most sustainable team-driven organization requires dedicated and ambitious people. Through employee resource groups, impactful and effective conversations, townhalls and various company-wide training, including how to reduce unconscious bias, we are fostering an inclusive environment. We are committed to taking consistent, positive and lifelong action to be a diverse and equitable workplace because we know that the most effective companies are made up of people with varied identities, experiences and backgrounds.Long View is an equal opportunity employer. If you have any accommodation requests for your interview or the role, please let your friendly Recruiter know.Originally posted on Himalayas

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