Global Leave of Absence Administrator | EST or CST USA | Remote

Grafana Labs is a remote-first, open-source powerhouse. There are more than 20M users of Grafana, the open source visualization tool, around the globe, monitoring everything from beehives to climate change in the Alps. The instantly recognizable dashboards have been spotted everywhere from a NASA launch and Minecraft HQ to Wimbledon and the Tour de France. Grafana Labs also helps more than 3,000 companies - including Bloomberg, JPMorgan Chase, and eBay - manage their observability strategies with the Grafana LGTM Stack, which can be run fully managed with Grafana Cloud or self-managed with the Grafana Enterprise Stack, both featuring scalable metrics (Grafana Mimir), logs (Grafana Loki), and traces (Grafana Tempo). We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do. You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity. The Opportunity: The Global Leave of Absence Administrator is responsible for coordinating the end-to-end administration of all global leave requests. This role ensures accurate communication, timely processing, and strict adherence to internal policies and all applicable state, federal, and international regulations. The absence administrator provides a high-touch, employee-centric experience while partnering closely with cross-functional teams to maintain compliance and support complex and sensitive cases. What You'll Be Doing: Employee Support • Serve as a primary point of contact for employee leave inquiries, promptly responding to emails, Slack messages, and internal tickets. • Provide clear and empathetic guidance to employees and managers on leave eligibility, timelines, required documentation, and next steps. • Support employees throughout their leave experience, including claim submissions, return-to-work coordination, and basic questions related to pay and time off. Leave Processing & Administration • Assist with the end-to-end administration of leave requests, ensuring timely processing and accurate application of internal policies and statutory requirements. • Coordinate leave details across applicable plan types and ensure appropriate leave tracking and documentation. • Maintain accurate and timely leave records in Workday HRIS to support reporting, audits, and payroll processing. • Partner with payroll to review leaves of absence and projected payroll results. Compliance & Collaboration • Follow established leave policies and compliance guidelines, escalating complex or sensitive cases • Collaborate with People Business Partners, Legal, Payroll, and other internal teams to support consistent leave administration. • Contribute to maintaining internal resources such as knowledge articles, templates, and process documentation. Vendor & Process Support • Support day-to-day coordination with external leave vendors, including monitoring case status and resolving basic discrepancies. Assist with process improvements, system updates, and documentation efforts as directed. Benefits Administration • Support Benefits team with administrative functions and processing What Makes You a Great Fit: • Must be located in either Central or Eastern time zone in the US • 3+ years of experience administering end-to-end employee leave programs • Strong organizational skills with exceptional attention to detail; ability to manage multiple priorities and consistently follow through • Demonstrated commitment to the proper handling, protection, and confidentiality of sensitive employee and health information • Ability to work independently and apply sound judgment and creative problem-solving to manage complex and evolving processes • Strong written and verbal communication skills, with experience collaborating cross-functionally with diverse, remote stakeholders • Experience working in remote and/or international environments, coordinating effectively across time zones and regions • Customer-focused mindset with a demonstrated passion for delivering a best-in-class employee experience • Adaptable and resilient, with the ability to pivot quickly in response to changing policies, technologies, and business needs • Process-oriented, with experience documenting, maintaining, and improving workflows, procedures, and operational structures Bonus Points For: • Experience managing leave in a global or multi-country environment • Experience supporting or managing complex leave cases in Workday, including accurate documentation and coordination across leave types, as well as familiarity with Workday reporting for leave tracking, auditing, and payroll support Compensation & Rewards In the US, the hourly rate for this role is $36/hr - $38/hr. Actual compensation may vary based on level, experience, and skillset as assessed throughout the interview process. • Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process. Why You’ll Thrive at Grafana Labs: • 100% Remote, Global Culture - As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose. • Scaling Organization – Tackle meaningful work in a high-growth, ever-evolving environment. • Transparent Communication – Expect open decision-making and regular company-wide updates. • Innovation-Driven – Autonomy and support to ship great work and try new things. • Open Source Roots – Built on community-driven values that shape how we work. • Empowered Teams – High trust, low ego culture that values outcomes over optics. • Career Growth Pathways – Defined opportunities to grow and develop your career. • Approachable Leadership – Transparent execs who are involved, visible, and human. • Passionate People – Join a team of smart, supportive folks who care deeply about what they do. • In-Person onboarding - We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it. • Balance is Key - We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect. *We will comply with local legislation where applicable. Equal Opportunity Employer: We will recruit, train, compensate and promote regardless of race, religion, color, national origin, gender, disability, age, veteran status, and all the other fascinating characteristics that make us different and unique. We believe that equality and diversity builds a strong organization and we’re working hard to make sure that’s the foundation of our organization as we grow. Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings. #LI-Remote For information about how your personal data is used once you’ve applied to a job, check out our privacy policy. Apply tot his job