Global Assist Specialist

Everbridge, a global provider of critical communications and enterprise safety solutions, is seeking a Global Assist Specialist to join our team. This remote, home-based position can be located anywhere in the United Kingdom.We are a technology-driven company specializing in business resilience and critical event management solutions. Among our services, we provide 24/7/365 global assistance to the expatriate and business-traveling employees of our clients.As an International Operations Responder, you will report to the Lead International Operations Responder and play a vital role in managing initial incident reports, coordinating resource dispatch, handling emergencies, and ensuring effective communication.This role involves approximately 14 shifts over a 4-week period, divided into 7 day shifts and 7 night shifts. Day shifts run from 6:00 AM to 6:00 PM, while night shifts are from 6:00 PM to 6:00 AM. What you'll do: Provide initial response and assistance to client situations worldwideCollaborate with client stakeholders and manage case lifecycleRecord incident/case details in our Case Management SystemUnderstand client emergency proceduresCoordinate medical treatment and security with clinical team and partnersCollaborate with internal partners on Mass Communications PlatformsUse case management system and Microsoft Office for data administrationContribute to process and procedure development in line with client requirementsAttend regular team meetings and ensure effective handover/feedbackEscalate issues, risks, and ideas when necessaryProvide support to Intelligence team and other duties as requestedWhat you'll bring: Experience in emergency response, customer service, or call center environmentGood communication, interpersonal, and administrative skills, including fluency in English (verbal and written)Ability to work under pressure and manage multiple tasks simultaneouslyProblem-solving and critical thinking abilitiesEmpathy, professionalism, and calmness in stressful situationsFlexibility to adapt to changing needs and prioritiesSelf-motivation and proactive approach to workProficiency in MS Office and willingness to learn new systemsExcellent customer service skillsAvailability to work flexible hours including days, nights, weekends, and holidays.About EverbridgeEverbridge empowers enterprises and government organizations to anticipate, mitigate, respond to, and recover stronger from critical events. In today’s unpredictable world, resilient organizations minimize impact to people and operations, absorb stress, and return to productivity faster when deploying critical event management (CEM) technology. Everbridge digitizes organizational resilience by combining intelligent automation with the industry’s most comprehensive risk data to Keep People Safe and Organizations Running™. For more information, visit www.everbridge.com, read the company blog, and follow on Twitter. Everbridge… Empowering ResilienceEverbridge is an Equal Opportunity/Affirmative Action Employer. All qualified Applicants will receive consideration for employment without regard to race, creed, color, religion, or sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.Originally posted on Himalayas

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