GHL Virtual Assistant — Tech & Operational Support ID-2180 – Amazon Store
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Summary
🎯 Role PurposeTo serve as my strategic technical and operational support partner. You will own the backend of my GoHighLevel system and ensure seamless delivery of outreach, marketing, course delivery, client onboarding, and overall customer experience. This role is key in helping me scale my business sustainably and with ease.🧩 Key Responsibilities1. ⚙️ Funnel, Page & Automation SetupBuild landing pages, opt-in forms, and sales funnels (webinar, lead magnet, course)Design and implement email sequences, SMS automations, and drip campaignsSet up booking calendars, confirmation emails, and reminders for webinars/coaching callsCreate upsells, downsells, order bumps, and thank-you pagesEnsure mobile-optimized, visually clean designs using branding assets2. 💳 Payments & Offer ManagementSet up one-time payments, payment plans, and subscriptions for all offersIntegrate Stripe/PayPal with GHL checkout pagesAutomate access to products upon purchase (courses, coaching, etc.)Manage dunning emails, failed payment follow-ups, and upgrade/downgrade automationsSet up time-sensitive offers, promo codes, and fast-action bonuses3. 🧠 Course Dashboard & Learning ExperienceSet up and maintain online course dashboards (for individuals, families, kids, teachers)Upload course content, design module layouts, drip lessons, and test all access automationsManage updates, version control, and migration across platforms if neededTroubleshoot client access issues and integrate onboarding automations post-purchase4. 📤 Outreach & Lead GenerationLaunch and manage outreach campaigns (email/DMs/LinkedIn)Tag and segment leads based on behavior, interests, and engagementAssign leads to correct pipelines and workflows for nurturing and conversionTrack and follow up with quiz leads, webinar no-shows, cart abandoners, etc.5. 🧾 Client Onboarding & Admin SupportSend contracts, invoices, and welcome packs to new clients using GHL integrationsAutomate onboarding sequences based on offer tier (e.g., course vs. coaching vs. retreat)Assign tags and pipeline stages for smooth internal trackingFlag client milestones or drop-offs so I can step in strategically6. 💬 Customer Support & Community EngagementRespond to support emails and access issues within 24–48 hoursModerate comments and questions in communities (email or platform-based)Manage refund requests, failed payment queries, and access troubleshootingMaintain FAQ databases and support documentation7. 📊 Pipeline, Metrics & Launch SupportBuild and maintain sales pipelines with clear deal stages for trackingCreate weekly performance dashboards for funnels, email open rates, and lead conversionsSupport live launches with tech checks, tag logic, and automation testingReport drop-off points and recommend funnel tweaks🌱 Strategic Bonus Responsibilities (as we grow)Support affiliate/referral program setup and trackingAssist in building quiz funnels for segmentation and conversionHelp prepare for live events, retreat logistics, and corporate offersManage CRM hygiene, GDPR tagging, and re-engagement workflowsSuggest tech and process optimizations proactively🧠 Ideal Skills & ExperienceProficient in GoHighLevel (funnels, automations, CRM, email, payments, courses)Familiar with Stripe, Calendly, Zapier, Canva, Google Workspace, Notion/ClickUpStrong tech troubleshooting, systems thinking, and implementation experienceExperience supporting online educators, coaches, or course creatorsExcellent English (written and verbal) and high attention to detail
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