Gestionnaire de district bilingue/ Bilingual District Manager

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!Job Details Principales Fonctions Et Responsabilités:Gestion de comptesIdentifier de façon proactive les domaines de croissance des inscriptions et gérer les préoccupations des clientsAgir en tant que champion de programme auprès d’intervenants influentsFormer et encadrer de nouveaux membres de l’équipe sur le terrain afin de promouvoir les services de programme aux patients et aux PSSCollaborer avec les CD commerciaux afin de maximiser les opportunités de programmes auprès de clients clés et d’exécuter des tactiquesDirection Travailler avec l’équipe de gestion pour assurer une compréhension claire de la mission et des objectifs d’équipeCollaborer avec l’équipe de gestion pour aider à cerner les compétences requises pour les projets ou les activités de travail et assortir les compétences requises aux talents disponiblesTravailler avec les gestionnaires de la formation pour améliorer les compétences de l’équipe et combler les lacunes dans les connaissancesObtenir des commentaires sur les améliorations de programmesRester à l’affût des tendances de l’industrie et des importantes lois en suspens qui ont des répercussions sur les affairesFavoriser une amélioration proactive et continue de la qualitéRessourceshumainesResponsable du recrutement, des entrevues et de l’embauche pour les postes vacantsEffectuer les évaluations du rendement et gérer le développement professionnel pour l’équipe de terrainResponsable de la formation et de la motivation / du développement des équipes sur le terrainConsacrer une part importante du temps sur le terrain avec les équipes distantesGérer les relations avec les employés et la discipline progressiveSurveiller les activités (IRC) pour assurer une expérience client supérieure et assurer la conformité avec les procédures de fonctionnement du programmeUtiliser des systèmes (CRM, Rapports) pour surveiller, former et encadrer les équipes sur le terrainApprouver les achats, dépenses, kilométrage et autres dépenses liées au budgetMajor Accountabilities:Facilitates on the job training of the FNCMs and APM on relevant therapeutic area needs, internal and clients working processes and standard operating proceduresManages the hiring, performance and development of the FNCM team and APMOversees and approves expenses of FNCMs and APM (where applicable)Ensures regular coaching of the FNCM team and APM:field visits where applicableregular virtual touchpointsEstablishes FNCM team objectives and collaborates with APM to establish CM objectivesEnsures team readiness for timely implementation of current and future projectsWorks with SPM to forecast and allocate resources to support geographical needs of the programCollaborates with the Client’s point of contact in activities, issues and insights relating to the FNCM/CM duties and responsibilitiesProvides continuous feedback to the SPM, the Client’s Point of Contact and other relevant internal and external stakeholders to ensure best in class status of the patient support programResponsible to report all Adverse Events to the assigned units/departmentsResponsibilities include:Client InteractionProvide leadership on client accountResponsible for strategic program management in collaboration with SPMOngoing communication with key client personnel to review FNCM/CM's performanceDevelops strategies and action plan in collaboration with Program Management team and Client key stakeholders.Team ManagementAct as a role model, provide leadership and directionWork with management team to ensure clear understanding of team mission and goalsWork with management team to help identify skills that are needed for projects or work activities and match skill requirements with available talentProactive management and provide direction to the FNCM/CM teams in collaboration with APMAssist in recruiting by interviewing and hiring for vacant positionsConduct Performance Reviews and Professional Development for the FNCM/CM teams in collaboration with APMTraining and MentoringManage, train and motivate FNCM/CM/APM teamAssist in training and developing FNCM/CM/APM teamsSpends time in the field with the remote team where applicableDevelops succession plans for key team membersRecruits, trains and develops high achieversProvides leadership to FNCM/CM/APM team and participates as facilitator for learning programsProgram ManagementProvide strategic guidance to the FNCM/CM/APM team to optimize customer program experienceProactive facilitation and management of activities and milestonesEnsures effective execution of best in class holistic servicesMonitor activities (KPIs) to ensure superior customer experience and ensure compliance with Program's operating proceduresUtilize systems (CRM, Reports) to monitor, train and coach FNCM/CM/APM teamWorks closely with management team to promote synergy and identify efficienciesWorks closely with management team, client’s Point of Contact and other relevant internal and external stakeholders for strategic alignmentFinancial AccountabilityApprove purchases, expenses, mileage and other budget related expensesCustomer interactionAct as program champion with influential stakeholdersObtain feedback and input on program enhancementsBe a key strategic partner for the client Sales TeamTechnical Skills and ExpertiseStay abreast of industry trends and important pending legislation impacting businessIdentify and collaborate with internal and external resources and expertsExpérience Et Niveau D'Éducation Requis:BaccalauréatrequisExpérience en milieu professionnel de la santé, comme les soins infirmiers ou toute autre expertise médicale, constitue un atoutExigence d’au moins 5 ans d’expérience en gestion de personnes ou en gestion de programmes cliniques ou dans des domaines connexes au sein des soins de santéCertification CCPE constitue un atoutExpérience de la gestion de programmes de soutien aux patients constitue un atoutMaîtrise de la gestion de comptes clésBonne compréhension des contextes de remboursement privés et publics constitue un atoutCompétence à comprendre et à exploiter les données pour repérer les occasions et les défis avec les clients et les membres d’équipeCompétence à l’encadrement de l’équipe sur le terrain pour promouvoir les services aux clients et aux patients offerts par le programmeAptitude à reconnaître et à promouvoir les gains d’efficacité (tâches, technologie, etc.) Capacité de travailler avec CRM et de tirer parti de ses analysesLeader dynamique qui peut mobiliser des équipes multidisciplinaires pour apprendre et appliquer de nouvelles compétences et/ou techniques pour répondre aux besoins de l’entrepriseCompétences, Connaissances Et Aptitudes Requises:Compétences exceptionnelles en gestion de projet jumelées à une expérience dans l’organisation, la planification et l’exécution de projets, de la vision à la mise en œuvreBonnes aptitudes analytiques, conceptuelles et de résolution de problèmesCapacité de gérer des tâches multiples le long d’un processus parallèleCapacité à résoudre les problèmes d’associés avec efficacité et efficienceCompétencesen pensée critiqueSolideconnaissance de l’industrieCapacité à communiquer efficacement en français et en anglais (oral et écrit) obligatoire au Québec, constitue un atout dans le reste du CanadaSolides compétences interpersonnelles et de leadershipSouci du détailCapacité à utiliser efficacement l’ordinateur et une bonne connaissance de Microsoft OfficeSens aigu des affairesCapacité de voyager jusqu’à 50% du temps selon la région et le niveau de responsabilité. Doit être capable et désireux de travailler dans les bureaux à domicile des membres de l’équipe de terrain.Capacité de collaborer avec différentes partiesAptitude à former et à développer d’autres personnesPermis de conduire valide, non périmé et sans restrictionPosséder une voitureExperience and Educational Requirements:Generalknowledgeofreimbursementandpatientassistanceprogramsanddatabaseelementsand functionality as well as operational policies and processes an asset;Nursing background is an asset but not a requirement.University science/healthcare degree, or equivalent combination of experience and education;Minimumof7yearsexperienceinpeopleandclientmanagement,clinicalorbiotechnologyprogram management or related field, within healthcare Minimum Skills, Knowledge and Ability Requirements:Fluently Bilingual in English and French (written and spoken) an asset;Background in healthcare settings is an asset;Solid understanding of the business principles of the pharmaceutical industry;Abilitytounderstandandapplymedicaland/orbusinessknowledgetoallaspectsoftherole,butinparticular to provincial and private payer markets, complying with professional and ethical standards of practice;Strong people management skills;Proven track record in leadership and management of a field basedteam;Able to leverage internal and external relationships and opportunities to help promote team productivity;Stronginterpersonalskills.Abletocommunicateeffectivelywithalllevelsandwithinternalandexternal stakeholders;Ability to manage multiple priorities and respond to constantly changing situations;Effectiveproblemsolvingandanalyticalskills.Mustbeabletoabletobringforwardopportunitiesand recommendations to improve effectiveness and productivity, according to set objectives;Excellent client management experience;Proven track record if organizational abilities;Strong knowledge of computers and systems;Excellent knowledge of Microsoft Office;Hold and maintain a valid, non-expired, unrestricted driver’s licenseWhat Cencora offersWe provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.Full timeEqual Employment OpportunityCencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [email protected]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returnedAccessibility PolicyCencora is committed to fair and accessible employment practices. When requested, Cencora will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment.Affiliated Companies:Affiliated Companies: Innomar StrategiesOriginally posted on Himalayas

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