Genesys Developer
Job title: Genesys Developer in Charlotte, NC at A-Line Staffing Solutions
Company: A-Line Staffing Solutions
Job description: Title: Senior Full Stack Web Application Developer – Genesys DeveloperLocation: Detroit, MI / Charlotte, NC (3-days onsite, 2-days remote Hybrid schedule)Note: This is a W2 contract role – C2C and 3 rd party candidates will NOT be consideredThe Genesys Developer will:
Design, develop, deploy, and support constantly evolving IVR and web messaging based on business requirements
Analyze business requirements and assist Technical Leads and Product Owners with defining acceptance criteria for features that are being developed
Work collaboratively with other IT teams, such as Middleware and Salesforce Engineering, as well as with Agile teams to create, write, and execute testing plans
Work with Development and Operations teams to isolate, troubleshoot, and develop solutions for production issues
Position Qualifications:
Strong,hands-on experiencing developing IVR, leveraging Genesys Cloud CX Architect tool
Experience designing, developing, and supporting Genesys Cloud CX outbound predicative agent and IVR-based dialers; experience with Genesys Cloud Web Messaging development and Genesys Cloud architecture
Experience with the implementation and consumption of API/Web Service back-end services (REST, GraphQL, Json)
Anunderstanding of authentication methodologies (Oauth, SAML)
Experience with Genesys configuration related to agent desktop scripts, data tables, schedules, etc.
Familiarity using Agile methodologies to work with stake holders to gather requirements, develop, and deploy solutions
Ability to consume business requirements and create detailed technical process flow documentation
Ability to work collaboratively with other teams to align technical requirements
Ability to provide business stakeholders technical guidance and best practices
Experience with NLU and/or voice bot (Google Dialogflow, Genesys Dialog Engine Bot Flows, Amazon Lex) preferred
Experience with the implementation and support of Genesys WFM and Reporting preferred
Experience with Cyara Velocity and/or Cyara Cruncher testing tools preferred
Experience with CI/CD pipeline tools, such as Github, BitBucket, Jenkins, Terraform, or CX as Code preferred
A minimum of a Bachelor’s Degree in a relevant technical field
Note: This is a W2 contract role – C2C and 3 rd party candidates will NOT be considered#ALINE11
Expected salary:
Location: Charlotte, NC
Apply for the job now!
Apply Now
Company: A-Line Staffing Solutions
Job description: Title: Senior Full Stack Web Application Developer – Genesys DeveloperLocation: Detroit, MI / Charlotte, NC (3-days onsite, 2-days remote Hybrid schedule)Note: This is a W2 contract role – C2C and 3 rd party candidates will NOT be consideredThe Genesys Developer will:
Design, develop, deploy, and support constantly evolving IVR and web messaging based on business requirements
Analyze business requirements and assist Technical Leads and Product Owners with defining acceptance criteria for features that are being developed
Work collaboratively with other IT teams, such as Middleware and Salesforce Engineering, as well as with Agile teams to create, write, and execute testing plans
Work with Development and Operations teams to isolate, troubleshoot, and develop solutions for production issues
Position Qualifications:
Strong,hands-on experiencing developing IVR, leveraging Genesys Cloud CX Architect tool
Experience designing, developing, and supporting Genesys Cloud CX outbound predicative agent and IVR-based dialers; experience with Genesys Cloud Web Messaging development and Genesys Cloud architecture
Experience with the implementation and consumption of API/Web Service back-end services (REST, GraphQL, Json)
Anunderstanding of authentication methodologies (Oauth, SAML)
Experience with Genesys configuration related to agent desktop scripts, data tables, schedules, etc.
Familiarity using Agile methodologies to work with stake holders to gather requirements, develop, and deploy solutions
Ability to consume business requirements and create detailed technical process flow documentation
Ability to work collaboratively with other teams to align technical requirements
Ability to provide business stakeholders technical guidance and best practices
Experience with NLU and/or voice bot (Google Dialogflow, Genesys Dialog Engine Bot Flows, Amazon Lex) preferred
Experience with the implementation and support of Genesys WFM and Reporting preferred
Experience with Cyara Velocity and/or Cyara Cruncher testing tools preferred
Experience with CI/CD pipeline tools, such as Github, BitBucket, Jenkins, Terraform, or CX as Code preferred
A minimum of a Bachelor’s Degree in a relevant technical field
Note: This is a W2 contract role – C2C and 3 rd party candidates will NOT be considered#ALINE11
Expected salary:
Location: Charlotte, NC
Apply for the job now!
Apply Now