General Liability Claims Team Lead
About the role As a Team Lead at Reserv, you're not just managing from the sidelines—you're in the game. You'll support a Claims Manager or Claims Director while leading the New York Labor Law and Commercial General Liability adjusting team. But here's the best part: you stay hands-on. When your team needs you, you jump in and handle claims right alongside them. This is where your experience makes a real impact. You'll leverage cutting-edge technology and analytics to drive efficiencies, elevate performance, and reimagine what's possible in claims. You're a critical player for the team, the customers, and the client—balancing strategic leadership with rolling up your sleeves when volume demands it. Love fast-paced environments? Thrive on variety? Want to lead by example? If you believe great leadership means being in the trenches with your team, solving problems in real-time, and driving results that matter—this role was built for you. Who you are • Highly motivated, growth-oriented, impactful and influential • You're a claims professional with a track record of success in commercial claims—Premises, Construction, New York Labor Law, or other complex General Liability • Strong leader who motivates, supports, and teaches teams to excel (through formal management or peer/project leadership) • You're tech-oriented and excited about building a tech-driven claims organization with proven results leveraging technology and analytics • Passionate about your team, the customer, and their experience • You're empathetic and patient with everyone you interact with • Driven by a sense of urgency (without working around the clock) • Creative problem solver who challenges assumptions and leverages technology and team talents to address problems • You're curious - you want the whole story so you can make smart decisions early and be decisive when it counts • You can dive deep into details while staying focused on the big picture • Anti-status quo - you don't just wish things were different, you act on it • Comfortable with phone communications and understand why they matter throughout the claims process • You have a sense of humor (claims are hard enough as it is!) What you'll do • Flexibility - you will need to be able to switch from claims handling to coaching and feedback • Agility - you must have an agile mindset and the ability to pivot from focus to focus in a moment’s notice • Responsible for having direct reports • Serve as backup/leader when the Manager is out of office • Responsible for initial onboarding tasks / access and new hire cultural immersion • SME for first-line questions, escalations, roundtable discussions • Be consistently dependable in achieving or exceeding goals and overcoming obstacles • Implement and maintain best practices for claims handling, including claim intake, investigation, evaluation, settlement, and recovery • Align team with client and customer expectations of the claims process • Serve as a resource for escalated claims • Foster a positive work environment, promote teamwork, and encourage professional growth and development • Attract, hire, retain, and provide a high level of training with the support of the rest of the leadership team • Prepare and present comprehensive claims reports, metrics, and analyses to clients and customers; advise clients on claim trends and loss mitigation • Increased reserve and payment authority with the ability to assist with moderate reviews • Identify topics and trends to discuss in team Huddles and Elevated Claims Experience Workshops lead/co-lead by Team Leads, Managers, and other Reserv employees • Customer Obsession Champions- Active advocates who help leadership cultivate a customer-centric mindset Qualifications • 7+ years of insurance claims experience in high exposure commercial general liability claims, with knowledge of New York Labor Law is needed • Active adjuster license required: resident state license if available, otherwise a Designated Home State (DHS) license • 2+ years of leadership experience with a preference for experience managing in a remote environment • Comfortable with technology and the ability to evolve the claims systems and processes to drive better efficiencies and outcomes • Demonstrated commitment to quality, accuracy, and attention to detail • Integrity, ethics, and a strong sense of accountability in handling confidential and sensitive information the experience and attributes of the ideal candidate Benefits • Generous health-insurance package with nationwide coverage, vision, & dental • 401(k) retirement plan with employer matching • Competitive PTO policy – we want our employees fresh, healthy, happy, and energized! • Generous family leave policy after 8 months of continuous work • Work from anywhere to facilitate your work life balance • Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder! Additionally, we will • Listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims role • Work toward reducing and eliminating all the administrative work from an adjuster role • Foster a culture of empathy, transparency, and empowerment in a remote-first environment At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!