General Liability Associate Claim Representative

Travelers is one of the best property casualty insurers in the industry, focusing on customer care and community support. The Associate Claim Representative will receive comprehensive training in claim handling and customer service, with a focus on managing General Liability claims including property damage and bodily injury losses.ResponsibilitiesActively participate in structured training classes covering insurance policies, specific claim processes, systems, and procedures, including virtual, classroom, and on-the-job trainingLearn how to interpret and apply policy language to determine coverage for compensability, investigate claim scenarios to appropriately assess liability and damage exposure, and where applicable, review contractual relationships to assess potential risk transferDevelop and execute action plans for claim resolutionIdentify resources for specific activities required to properly investigate claims such as Subrogation, Risk Control, nurse consultants, and fire or fraud investigators and to other experts. Requests through Unit Manager and coordinate the results of their efforts and findingsContinuously provide timely and professional communication and claim status updates to customers, claimants, and internal stakeholdersMaintain accurate records of claim activity in claim management systemsDemonstrate openness to continuous learning, particularly in AI and digital transformationAcquire and maintain relevant Insurance License(s) to comply with state and Travelers’ requirements within three months of starting the jobPerform other duties as assignedSkillsHigh School Diploma or GED and one year of customer service experience OR Bachelor's DegreePrevious internship or work experience in insurance, legal, medical, customer service, or financeStrong attention to detail and organizational skillsAbility to manage multiple tasks and prioritize effectivelyExceptional customer service skills and a commitment to providing a positive experience for insureds and claimantsAbility to exercise sound judgement and make effective decisionsStrong verbal and written communication skills with the ability to convey information clearly and professionallyBenefitsHealth Insurance: Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum.If you have student loan debt, you can enroll in the Paying it Forward Savings Program.Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs.Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved.Company OverviewTravelers provides insurance coverage to protect the things that are important to you – your home, your car, your valuables and your business. It was founded in 1853, and is headquartered in New York, New York, USA, with a workforce of 10001+ employees. Its website is https://www.travelers.com.Company H1B SponsorshipTravelers has a track record of offering H1B sponsorships, with 75 in 2025, 47 in 2024, 60 in 2023, 42 in 2022, 27 in 2021, 20 in 2020. Please note that this does not guarantee sponsorship for this specific role.



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