Full-Time Virtual Assistant – Property Management Specialist

We are seeking a highly skilled Virtual Assistant with proven property management experience to join our fast-paced team. This requires multitasking — we are looking for someone who has directly handled Airbnb customer support, property management operations, and resolution management. If you don’t have property management experience, please do not apply. Responsibilities: Manage Airbnb and property management guest communications, including escalations and conflict resolution Handle guest complaints and follow resolution SOPs Oversee scheduling, vendor coordination, and maintenance requests Maintain accurate records and reporting using Asana Communicate with the team daily using communication tools Follow SOPs and update documentation as needed Requirements: Familiar with Hospitable, Turno, and Asana Mandatory property management and Airbnb support experience Strong background in customer service and handling difficult guest situations Proficiency with tech stack Excellent written and spoken English communication skills Ability to thrive in a fast-paced environment with minimal supervision Reliable internet connection and backup plan Position Details: Full-time, long-term role Work with a highly skilled VA team in a growing property management business Competitive pay with growth opportunities for high performers How to Apply: To be considered, reply to this posting with the word “Purple” in your first sentence. Applications without this will not be reviewed. Please also include: A short description of your property management and Airbnb experience Tools you’ve used in past roles. An example of how you handled a guest complaint or resolution Loom video sent to me explaining why you think you would be a good fit for my company. Apply tot his job