[FULL TIME Remote] Senior Manager-Control Management
We're building our team and are looking for a creative Senior Manager-control Management! An immediate start is available for this Remote-based position, which places you at the center of innovation. This position requires a strong and diverse skillset in relevant areas to drive success. In recognition of your expertise, this position offers a salary of a competitive salary. Â Â You Lead the Way. WeÂve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, youÂll learn and grow as we help you create a career journey thatÂs unique and meaningful... to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, youÂll be recognized for your contributions, leadership, and impactÂevery colleague has the opportunity to share in the companyÂs success. Together, weÂll win as a team, striving to uphold our company values and powerful backing promise to provide the worldÂs best customer experience every day. And weÂll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether youÂre finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.
Here in Credit & Fraud Risk, our role at American Express is to drive prudent business growth while living out the high standards of our service heritage. This means proactively increasing borrowing capacity where we can. It means integrating our technical systems, so we speak with one voice across interactions. It means providing expertise for new product launches. And when we give customers bad news, it means offering options and avenues of appeal, so we move beyond one episode to win their future business. Purposeful, ambitious, insatiable, analytical, collaborative and courageous are the hallmarks of our Credit and Fraud Risk colleagues.
The objective of the Credit & Fraud Risk Control Management Issues, Events & Remediation team is to ensure timely identification, response, and resolution of risk events and issues to minimize impact, as well as to prevent recurrence through effective remediation and lesson learning.
Credit & Fraud Risk is looking for a Sr. Manager of Issues, Events & Remediation focused on ensuring control management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.
The Manager, Credit &Fraud Risk Issues, Events & Remediation will:
 Support remediation of issues by influencing BU, who own and execute issue/Operational Risk Event (ORE) remediation
 Investigate and conduct root cause analysis to address repeated issue types
 Perform quality assurance on documentation of issue/ORE type, urgency, severity/impact (e.g., impact analysis), and investigate as necessary to understand and address the root causes
 Scope & triage areas of the remediation process, including tracking progress, validating resolution efficacy, communicating status updates to stakeholders to embed accountability along the process, collaborating with other Operational Risk Management (ORM) teams as necessary
 Review quality assurance documentation and maintenance of records of issues/OREs and remediations to ensure transparency and accountability in the issue management process
 Analyze trends in issues and events to identify potential systemic risks or control weaknesses within BU processes
 Support the End-to-End (E2E) BU issue resolution process, embedding accountability and ensuring lessons learned are integrated into future ORM practices
 Perform sample testing of issues to ensure resolution is complete and effective
 Opine on specific control enhancements related to issues
 Liase with key stakeholders, including business unit partners and compliance colleagues, to facilitate effective issue management and resolution
 Review and advise the preparation of detailed reports on issue status, trends, and outcomes to senior management and governance committees
 Support sharing insights, better practices, themes, etc. across the enterprise
Required Qualifications:
 4+ Years experience in operational risk management (e.g., within Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities
 Excellent project management, communication, and interpersonal skills
 Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards
 Robust analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively.
Preferred Qualifications:
 Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous
 Experience in at least one of the following:
 Scoping, prioritizing, and support remediation of operational issues
 Managing investigation and conducting root cause analysis to address repeated operational risk issue types
 Performing quality assurance on documentation of operational risk issues and events
 Overseeing BU remediation process for operational risk issues and events
 Reviewing documentation and maintaining records of operational risk issues and events to ensure transparency and accountability
 Overseeing the BU E2E issue resolution process, embedding accountability and ensuring lessons learned are integrated into future operational risk management practices
 Experience in financial services industry
Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, weÂll consider your location, experience, and other job-related factors.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
 Competitive base salaries
 Bonus incentives
 6% Company Match on retirement savings plan
 Free financial coaching and financial well-being support
 Comprehensive medical, dental, vision, life insurance, and disability benefits
 Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
 Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
 Free and confidential counseling support through our Healthy Minds program
 Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site.
At American Express, youÂll be recognized for your contributions, leadership, and impactÂevery colleague has the opportunity to share in the companyÂs success. Together, weÂll win as a team, striving to uphold our company values and powerful backing promise to provide the worldÂs best customer experience every day. And weÂll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
US Job Seekers/Employees - Click here to view the ÂKnow Your Rights poster and the Pay Transparency Policy Statement.
If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters Apply Job! We Want to Hear From You!If this role sounds like a perfect fit, don't hesitate. Apply today and let's build the future together.
Apply Now
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, youÂll learn and grow as we help you create a career journey thatÂs unique and meaningful... to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, youÂll be recognized for your contributions, leadership, and impactÂevery colleague has the opportunity to share in the companyÂs success. Together, weÂll win as a team, striving to uphold our company values and powerful backing promise to provide the worldÂs best customer experience every day. And weÂll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether youÂre finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.
Here in Credit & Fraud Risk, our role at American Express is to drive prudent business growth while living out the high standards of our service heritage. This means proactively increasing borrowing capacity where we can. It means integrating our technical systems, so we speak with one voice across interactions. It means providing expertise for new product launches. And when we give customers bad news, it means offering options and avenues of appeal, so we move beyond one episode to win their future business. Purposeful, ambitious, insatiable, analytical, collaborative and courageous are the hallmarks of our Credit and Fraud Risk colleagues.
The objective of the Credit & Fraud Risk Control Management Issues, Events & Remediation team is to ensure timely identification, response, and resolution of risk events and issues to minimize impact, as well as to prevent recurrence through effective remediation and lesson learning.
Credit & Fraud Risk is looking for a Sr. Manager of Issues, Events & Remediation focused on ensuring control management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.
The Manager, Credit &Fraud Risk Issues, Events & Remediation will:
 Support remediation of issues by influencing BU, who own and execute issue/Operational Risk Event (ORE) remediation
 Investigate and conduct root cause analysis to address repeated issue types
 Perform quality assurance on documentation of issue/ORE type, urgency, severity/impact (e.g., impact analysis), and investigate as necessary to understand and address the root causes
 Scope & triage areas of the remediation process, including tracking progress, validating resolution efficacy, communicating status updates to stakeholders to embed accountability along the process, collaborating with other Operational Risk Management (ORM) teams as necessary
 Review quality assurance documentation and maintenance of records of issues/OREs and remediations to ensure transparency and accountability in the issue management process
 Analyze trends in issues and events to identify potential systemic risks or control weaknesses within BU processes
 Support the End-to-End (E2E) BU issue resolution process, embedding accountability and ensuring lessons learned are integrated into future ORM practices
 Perform sample testing of issues to ensure resolution is complete and effective
 Opine on specific control enhancements related to issues
 Liase with key stakeholders, including business unit partners and compliance colleagues, to facilitate effective issue management and resolution
 Review and advise the preparation of detailed reports on issue status, trends, and outcomes to senior management and governance committees
 Support sharing insights, better practices, themes, etc. across the enterprise
Required Qualifications:
 4+ Years experience in operational risk management (e.g., within Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities
 Excellent project management, communication, and interpersonal skills
 Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards
 Robust analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively.
Preferred Qualifications:
 Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous
 Experience in at least one of the following:
 Scoping, prioritizing, and support remediation of operational issues
 Managing investigation and conducting root cause analysis to address repeated operational risk issue types
 Performing quality assurance on documentation of operational risk issues and events
 Overseeing BU remediation process for operational risk issues and events
 Reviewing documentation and maintaining records of operational risk issues and events to ensure transparency and accountability
 Overseeing the BU E2E issue resolution process, embedding accountability and ensuring lessons learned are integrated into future operational risk management practices
 Experience in financial services industry
Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, weÂll consider your location, experience, and other job-related factors.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
 Competitive base salaries
 Bonus incentives
 6% Company Match on retirement savings plan
 Free financial coaching and financial well-being support
 Comprehensive medical, dental, vision, life insurance, and disability benefits
 Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
 Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
 Free and confidential counseling support through our Healthy Minds program
 Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site.
At American Express, youÂll be recognized for your contributions, leadership, and impactÂevery colleague has the opportunity to share in the companyÂs success. Together, weÂll win as a team, striving to uphold our company values and powerful backing promise to provide the worldÂs best customer experience every day. And weÂll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
US Job Seekers/Employees - Click here to view the ÂKnow Your Rights poster and the Pay Transparency Policy Statement.
If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters Apply Job! We Want to Hear From You!If this role sounds like a perfect fit, don't hesitate. Apply today and let's build the future together.
Apply Now