[FULL TIME Remote] Senior Director, Customer Solutions
We're on a mission and need a skilled Senior Director, Customer Solutions! An immediate start is available for this Remote-based position, which places you at the center of innovation. This position requires a strong and diverse skillset in relevant areas to drive success. We offer a competitive compensation package, with a salary of a competitive salary. Â Â Position Overview:
The Senior Director, Customer Solutions will lead a team that serves as the supply chain single point of contact and strategic business partner for North America Operating Unit (NAOU) National Retail and Coca-Cola account teams across all routes to consumer Direct Store Delivery (DSD), Warehouse, ecommerce, and Alternate Routes to Market (ARTM). This position will collaborate... with sales teams, key business operations and independent bottlers to develop and manage execution of joint Customer and Coca-Cola initiatives that drive revenue growth, improve efficiencies, and enhance customer service / satisfaction to enable our vision of being our CustomerÂs Most Valued Supplier Partner.
As a critical partner of the National Retail & Food Service On Premise (FSOP) & cross-functional teams, this role will represent Coca-Cola in joint CPG supply chain forums as well as engage with senior customer supply chain leaders to enable best practice sharing and develop customer or channel specific capability roadmaps.
Function Related Activities/Key Responsibilities:
 Attract and retain a diverse and highly engaged team and develop direct reports on both professional and personal levels.
 Work with peers, cross-functional stakeholders, and bottlers to improve supply chain capabilities and performance across multiple routes to market to enable growth, cost to serve effectiveness, and customer centric solutions.
 Develop strategic supply chain partnerships with customers in alignment with Customer and Account team business plans
 Engage with bottlers & customers for continuous improvement related to On Shelf Availability.
 Provide leadership on electronic order-to-cash capability (e.g., CAO, EDI, ASN) implementation in partnership with Coca-Cola Customer Business Solutions (CBS) and other business functions
 Partner with customer teams, bottlers, customers, and NAOU functional support teams to create Customer Satisfaction Improvement Plans and steward service performance & value across all routes to market.
 Serve as a sales team and customer representative on various NAOU transition work streams and major transition work streams.
 Provide strategic direction and guidance to direct reports for performing their objectives such as:
 Building strategic supply chain partnerships with customers and teams to support Joint Business Plan (JBP) by utilizing The Coca-Cola Commitment value creation model
 Representing supply chain on joint strategy development sessions and customer calls
 Monitoring, improving and stewarding service performance to customers
 Identifying areas of opportunity to expand, develop and implement new capabilities that drive value for customers and the Coca-Cola System
 Supporting new product/item launches and promotional activities from planning to execution
 Leveraging Lean/Operational Excellence (OE)/Agile methodologies to manage projects
Education Requirements:
 BachelorÂs degree or equivalent
 10 years of relevant work experience including people management
 5 years of supply chain and/or sales/field operations experience
Preferred Education and /or Experience:
 MBA or equivalent
 15+ years of relevant work experience
 10+ years of supply chain and/or sales/field operations experience
Growth Behaviors:
 Growth Mindset: Demonstrates Curiosity. Welcomes failure as a learning opportunity.
 Smart Risk: Makes bold decisions/recommendations
 Externally Focused: Understands the upstream and downstream implications of his/her work. Tracks and shares external trends, best practices, or ideas.
 Performance Driven & Accountable: Has high performance standards. Outperforms her/his peers.
 Fast/Agile: Removes barriers to move faster. Experiments and adapts. Thrives under pressure and fast pace.
 Empowered: Brings solutions instead of problems. Challenges the status quo. Has the courage to take an unpopular stance.Â
 Leadership Behaviors
 Be the Role Model
 Set the Agenda
 Help People be Their Best Selves
What We Can Do For You
 Iconic & Innovative Brands: Our portfolio represents over 250 products with some of the most popular brands in the world, including Coca-Cola, Simply, Fairlife & Topo Chico.
 Expansive & Diverse Customers: We work with a diversified group of customers which range from retail & grocery outlets, theme parks, movie theatres, restaurants, and many more each day Apply Job! Take the Next StepAre you ready for this challenge? Apply now and let's discuss how you can become a vital part of our success story.
Apply Now
The Senior Director, Customer Solutions will lead a team that serves as the supply chain single point of contact and strategic business partner for North America Operating Unit (NAOU) National Retail and Coca-Cola account teams across all routes to consumer Direct Store Delivery (DSD), Warehouse, ecommerce, and Alternate Routes to Market (ARTM). This position will collaborate... with sales teams, key business operations and independent bottlers to develop and manage execution of joint Customer and Coca-Cola initiatives that drive revenue growth, improve efficiencies, and enhance customer service / satisfaction to enable our vision of being our CustomerÂs Most Valued Supplier Partner.
As a critical partner of the National Retail & Food Service On Premise (FSOP) & cross-functional teams, this role will represent Coca-Cola in joint CPG supply chain forums as well as engage with senior customer supply chain leaders to enable best practice sharing and develop customer or channel specific capability roadmaps.
Function Related Activities/Key Responsibilities:
 Attract and retain a diverse and highly engaged team and develop direct reports on both professional and personal levels.
 Work with peers, cross-functional stakeholders, and bottlers to improve supply chain capabilities and performance across multiple routes to market to enable growth, cost to serve effectiveness, and customer centric solutions.
 Develop strategic supply chain partnerships with customers in alignment with Customer and Account team business plans
 Engage with bottlers & customers for continuous improvement related to On Shelf Availability.
 Provide leadership on electronic order-to-cash capability (e.g., CAO, EDI, ASN) implementation in partnership with Coca-Cola Customer Business Solutions (CBS) and other business functions
 Partner with customer teams, bottlers, customers, and NAOU functional support teams to create Customer Satisfaction Improvement Plans and steward service performance & value across all routes to market.
 Serve as a sales team and customer representative on various NAOU transition work streams and major transition work streams.
 Provide strategic direction and guidance to direct reports for performing their objectives such as:
 Building strategic supply chain partnerships with customers and teams to support Joint Business Plan (JBP) by utilizing The Coca-Cola Commitment value creation model
 Representing supply chain on joint strategy development sessions and customer calls
 Monitoring, improving and stewarding service performance to customers
 Identifying areas of opportunity to expand, develop and implement new capabilities that drive value for customers and the Coca-Cola System
 Supporting new product/item launches and promotional activities from planning to execution
 Leveraging Lean/Operational Excellence (OE)/Agile methodologies to manage projects
Education Requirements:
 BachelorÂs degree or equivalent
 10 years of relevant work experience including people management
 5 years of supply chain and/or sales/field operations experience
Preferred Education and /or Experience:
 MBA or equivalent
 15+ years of relevant work experience
 10+ years of supply chain and/or sales/field operations experience
Growth Behaviors:
 Growth Mindset: Demonstrates Curiosity. Welcomes failure as a learning opportunity.
 Smart Risk: Makes bold decisions/recommendations
 Externally Focused: Understands the upstream and downstream implications of his/her work. Tracks and shares external trends, best practices, or ideas.
 Performance Driven & Accountable: Has high performance standards. Outperforms her/his peers.
 Fast/Agile: Removes barriers to move faster. Experiments and adapts. Thrives under pressure and fast pace.
 Empowered: Brings solutions instead of problems. Challenges the status quo. Has the courage to take an unpopular stance.Â
 Leadership Behaviors
 Be the Role Model
 Set the Agenda
 Help People be Their Best Selves
What We Can Do For You
 Iconic & Innovative Brands: Our portfolio represents over 250 products with some of the most popular brands in the world, including Coca-Cola, Simply, Fairlife & Topo Chico.
 Expansive & Diverse Customers: We work with a diversified group of customers which range from retail & grocery outlets, theme parks, movie theatres, restaurants, and many more each day Apply Job! Take the Next StepAre you ready for this challenge? Apply now and let's discuss how you can become a vital part of our success story.
Apply Now