[FULL TIME Remote] Part-time Nights/Weekends, Remote/Hybrid
Fit right into our supportive and forward-thinking team as a Part-time Nights/weekends, Remote/hybrid, Customer Service Representative! This is an exciting Remote opportunity with an immediate start. This position requires a strong and diverse skillset in relevant areas to drive success. We offer a competitive compensation package, with a salary of a competitive salary. Â Â Â *This is a hybrid position. Work from home status is only granted if criteria is met, and upon completion of 1 week of in-office onboarding/training.**
Who is Centah?
Acquired by Financeit in 2017, Centah is a lead and workflow management company that allows some of North AmericaÂs largest home improvement businesses to distribute and manage leads, powering over $3 billion in annual sales. One of the driving forces behind CentahÂs industry-leading platform is a full-service contact center in Fort Lauderdale, Florida, that specializes in inbound and outbound support for the home improvement industry. CentahÂs Call & Contact Centers become the main point of contact for the customer, ensuring expectations are met and managed throughout the lifespan of the project.
About the role:
We are looking for an enthusiastic and self-motivated Customer Service Representative to join our team. As a Customer Service Representative, you must be able to work in a fast paced environment, be flexible with an aptitude for learning, understanding, and conveying information. You will also be responsible for treating every customer with the utmost courtesy while maintaining a positive outlook on every call. Excellent communication skills are vital for this role, along with enjoying assisting customers in a friendly and respectful manner.
Responsibilities:
 Answer incoming calls and respond to customerÂs requests
 Ability to work in a fast paced environment
 Book appointments for members with a high degree of data accuracy
 Maintain excellent written and verbal communication skills on a consistent basis
 Identify and escalate issues to supervisors
 Responsible for adapting to fast changing guidelines with customers
 Informs clients by explaining procedures; answering questions; providing information
 Maintains and improves quality results by adhering to standards and guidelines
 High school graduate or G.E.D.
 Minimum of one year experience in an inbound/outbound call center or retail environment is preferred
 Excellent oral and written communication skills
 Ability to multitask in speaking on the phone, using the computer and keyboard simultaneously
 Ability to type at least 25 words per minute is preferred
 Experience in providing exceptional customer service and maintaining established quality requirements
 Must be able to pass a background check
 Opportunity to working from home
 $15,000 Life Insurance (Company Paid)
 401K plan eligibility after 1 year of service w/company match of up to 4%
 Weekly/monthly gift card drawings/contests for meeting goals
 Career learning and development programs
 Casual dress code
Financeit is an equal opportunity employer. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Next steps:
If what you just read excites you, weÂd like to hear from you! Please submit your application and weÂll contact you if you become selected for a virtual interview. Apply Job! Simple Application ProcessReady to join us? The first step is easy. Click apply now and we'll be in touch soon!
Apply Now
Who is Centah?
Acquired by Financeit in 2017, Centah is a lead and workflow management company that allows some of North AmericaÂs largest home improvement businesses to distribute and manage leads, powering over $3 billion in annual sales. One of the driving forces behind CentahÂs industry-leading platform is a full-service contact center in Fort Lauderdale, Florida, that specializes in inbound and outbound support for the home improvement industry. CentahÂs Call & Contact Centers become the main point of contact for the customer, ensuring expectations are met and managed throughout the lifespan of the project.
About the role:
We are looking for an enthusiastic and self-motivated Customer Service Representative to join our team. As a Customer Service Representative, you must be able to work in a fast paced environment, be flexible with an aptitude for learning, understanding, and conveying information. You will also be responsible for treating every customer with the utmost courtesy while maintaining a positive outlook on every call. Excellent communication skills are vital for this role, along with enjoying assisting customers in a friendly and respectful manner.
Responsibilities:
 Answer incoming calls and respond to customerÂs requests
 Ability to work in a fast paced environment
 Book appointments for members with a high degree of data accuracy
 Maintain excellent written and verbal communication skills on a consistent basis
 Identify and escalate issues to supervisors
 Responsible for adapting to fast changing guidelines with customers
 Informs clients by explaining procedures; answering questions; providing information
 Maintains and improves quality results by adhering to standards and guidelines
 High school graduate or G.E.D.
 Minimum of one year experience in an inbound/outbound call center or retail environment is preferred
 Excellent oral and written communication skills
 Ability to multitask in speaking on the phone, using the computer and keyboard simultaneously
 Ability to type at least 25 words per minute is preferred
 Experience in providing exceptional customer service and maintaining established quality requirements
 Must be able to pass a background check
 Opportunity to working from home
 $15,000 Life Insurance (Company Paid)
 401K plan eligibility after 1 year of service w/company match of up to 4%
 Weekly/monthly gift card drawings/contests for meeting goals
 Career learning and development programs
 Casual dress code
Financeit is an equal opportunity employer. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Next steps:
If what you just read excites you, weÂd like to hear from you! Please submit your application and weÂll contact you if you become selected for a virtual interview. Apply Job! Simple Application ProcessReady to join us? The first step is easy. Click apply now and we'll be in touch soon!
Apply Now