[FULL TIME Remote] Operations Associate, Part-Time
A great starter role is available at workwarp for a Operations Associate, Part-time! This Remote position offers an immediate start for the right candidate. This position requires a strong and diverse skillset in relevant areas to drive success. This position comes with an attractive salary of a competitive salary. Â Â Snapdocs is a rapidly growing company that is disrupting the residential mortgage market, bringing scalable and sophisticated software to a pillar of the US economy that still relies on fax machines and manila envelopes. Today, 20% of real estate transactions are processed through our platform. Our products rely on carefully designed workflows, AI-based automations, and empathetic user experiences to deliver best-in-class customer experiences. We are backed by investors like Sequoia, Y Combinator, and F-Prime.
We are an innovative team. As we expand our product offering to serve more customers in more ways, we need to grow our team with smart, hungry, and curious people. That's where you come in...
The Operations Associate is responsible for providing product support and assisting with product transactions to ensure a smooth experience for all Snapdocs users.
What you'll do:
 Performs post close quality reviews and reports errors for resolution
 Performs tasks required to schedule notaries for in-person signing appointments including managing communication between parties and updating order details to ensure each signing is completed successfully
 Resolves common issues that occur during the duration of a transaction and escalates when necessary
 Makes outbound phone calls when time sensitive situations arise
 Performs quality control activities to ensure that all signings reach the expected touch points and help prevent any issues during the lifecycle of an order
 Completes special projects as requested by their manage
You're a good fit if you have:
 High School Diploma
 1-2 years of related work experience, ideally in a repetitive administrative environment
 Experience with title and loan documents is preferred
 Ability to quickly learn new computer systems and applications
 Excellent written and oral communication skills
 A positive, resourceful, and self-starting team player who is eager to contribute to Snapdocs' mission
Work Environment:
 This is a remote role
 Working hours could vary from approximately 10 to 30 hours per week
 Start Date:12/10
 Onboarding will take place the first 2 weeks: 9:30am - 5pm MST
Shifts:
We have 4 positions available, the shifts are flexible but these are the 4 shifts we need coverage for:
 Monday - Friday starting at 6am pst
 Monday - Friday starting at 10am pst
 Monday - Friday starting at 4pm pst
 Weekend shift, working on the weekends and a few days in the week, hours are flexibl
Compensation:
 $20 per hour
 Please note that the benefits listed below are eligible for full-time employees only
Snapdocs strongly values diversity and drive. We want to work with people of different backgrounds and different paths in life, and we trust our team to make smart decisions. This means we value independent work as well as collaboration.
Our benefits include (but are not limited to):
 Excellent health, dental, and vision benefits
 401(k) with up to 4% company match
 16 weeks paid parental leave (regardless of gender)
 Flexible time off policy
 Flexible spending account for healthcare and dependent care
 Life and disability insurance
Snapdocs is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you have a disability or special need that requires accommodation, please let us know.
California residents applying for positions at Snapdocs are subject to our candidate privacy policy. (www.snapdocs.com/california-candidate-privacy)
Summary
Company name: SnapDocs
Remote job title: Operations Associate, Part-Time
Job tags: Artificial Intelligence, Quality Control, Real Estate Transactions Apply Job! Ready to Apply?If you are a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We are excited to review your application.
Apply Now
We are an innovative team. As we expand our product offering to serve more customers in more ways, we need to grow our team with smart, hungry, and curious people. That's where you come in...
The Operations Associate is responsible for providing product support and assisting with product transactions to ensure a smooth experience for all Snapdocs users.
What you'll do:
 Performs post close quality reviews and reports errors for resolution
 Performs tasks required to schedule notaries for in-person signing appointments including managing communication between parties and updating order details to ensure each signing is completed successfully
 Resolves common issues that occur during the duration of a transaction and escalates when necessary
 Makes outbound phone calls when time sensitive situations arise
 Performs quality control activities to ensure that all signings reach the expected touch points and help prevent any issues during the lifecycle of an order
 Completes special projects as requested by their manage
You're a good fit if you have:
 High School Diploma
 1-2 years of related work experience, ideally in a repetitive administrative environment
 Experience with title and loan documents is preferred
 Ability to quickly learn new computer systems and applications
 Excellent written and oral communication skills
 A positive, resourceful, and self-starting team player who is eager to contribute to Snapdocs' mission
Work Environment:
 This is a remote role
 Working hours could vary from approximately 10 to 30 hours per week
 Start Date:12/10
 Onboarding will take place the first 2 weeks: 9:30am - 5pm MST
Shifts:
We have 4 positions available, the shifts are flexible but these are the 4 shifts we need coverage for:
 Monday - Friday starting at 6am pst
 Monday - Friday starting at 10am pst
 Monday - Friday starting at 4pm pst
 Weekend shift, working on the weekends and a few days in the week, hours are flexibl
Compensation:
 $20 per hour
 Please note that the benefits listed below are eligible for full-time employees only
Snapdocs strongly values diversity and drive. We want to work with people of different backgrounds and different paths in life, and we trust our team to make smart decisions. This means we value independent work as well as collaboration.
Our benefits include (but are not limited to):
 Excellent health, dental, and vision benefits
 401(k) with up to 4% company match
 16 weeks paid parental leave (regardless of gender)
 Flexible time off policy
 Flexible spending account for healthcare and dependent care
 Life and disability insurance
Snapdocs is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you have a disability or special need that requires accommodation, please let us know.
California residents applying for positions at Snapdocs are subject to our candidate privacy policy. (www.snapdocs.com/california-candidate-privacy)
Summary
Company name: SnapDocs
Remote job title: Operations Associate, Part-Time
Job tags: Artificial Intelligence, Quality Control, Real Estate Transactions Apply Job! Ready to Apply?If you are a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We are excited to review your application.
Apply Now