[FULL TIME Remote] Fiber Customer Support Analyst
Core Information:Company: WorkwarpLocation: RemoteStart Date: Immediate openings availableCompensation: a competitive salaryPosition: Fiber Customer Support Analyst  When you join Verizon
You want more out of a career. A place to share your ideas freely  even if theyÂre daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love  driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together  lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the V Team Life.
What youÂll be doingÂ
Customers rely on us for the best network and entertainment. And when they have questions or issues, youÂll be there with exceptional technical support and customer service. YouÂll join a tech support team in a call center to help our Fios customers with their voice, data, and video services. The team will be troubleshooting issues in hardware, software, applications, networks, or devices and answering customer tech questions. Because here, better matters.
Your responsibilities will include, but are not limited to:
 Answering incoming calls from customers with order inquiry and/or trouble reports.
 Providing customers with service support for Voice, Data, and Video services and features within the fiber and/or copper network.
 Performing analysis and isolation of trouble conditions and creating and sorting trouble reports.
 Utilizing knowledge of communication and networking components to provide customers with service support and configuration of customer equipment.
 Communicating clearly and professionally, delivering technical/industry information in a manner appropriate to the audience.
 Working evenings, weekends, holidays and unscheduled shifts as determined by the needs of the business.
What weÂre looking forÂ
YouÂll have a dedication to customer service excellence with amazing communication skills and a positive, professional attitude. YouÂll thrive in a fast-paced work environment, and enjoy helping our customers connect to the digital world.
Even better if you have one or more of the following:
 A related Associate Degree or 2+ years relevant experience.
 Technical support call center experience.
You must live within 75 mi'les of the current reporting loc'ation for life of contract. We reserve the right to request your attendance at the office location for team huddles, meetings , etc?.
If Verizon and this role sound like a fit for you, we encourage you to apply even if you donÂt meet every Âeven better qualification listed above.
Test(s) Required
Computer & Internet Knowledge Test (210), SACS HTML Results
Test Previews
Where youÂll be working
In this remote role, you'll work from home with occasional in-person trainings and meetings.
Scheduled Weekly Hours
40
Equal Employment Opportunity
WeÂre proud to be an equal opportunity employer - and celebrate our employees differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.
Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefits, 401(k) Savings Plan, stock incentive programs, paid time off, adoption assistance and tuition assistance, weÂve got you covered with our award-winning total rewards package.
If you are hired into a California, Colorado, Connecticut, Hawaii, Maryland, Nevada, New York, Rhode Island, Washington or Washington, D.C. work location, the compensation range for this position is between $632.00 and $1,770.50 weekly based on a full-time schedule. The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive based position with the potential to earn more. For part time roles, your compensation will be adjusted to reflect your hours. Apply Job! Submit Your ApplicationSeize this opportunity to make a significant impact. Apply now and take the first step towards a rewarding new role.
Apply Now
You want more out of a career. A place to share your ideas freely  even if theyÂre daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love  driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together  lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the V Team Life.
What youÂll be doingÂ
Customers rely on us for the best network and entertainment. And when they have questions or issues, youÂll be there with exceptional technical support and customer service. YouÂll join a tech support team in a call center to help our Fios customers with their voice, data, and video services. The team will be troubleshooting issues in hardware, software, applications, networks, or devices and answering customer tech questions. Because here, better matters.
Your responsibilities will include, but are not limited to:
 Answering incoming calls from customers with order inquiry and/or trouble reports.
 Providing customers with service support for Voice, Data, and Video services and features within the fiber and/or copper network.
 Performing analysis and isolation of trouble conditions and creating and sorting trouble reports.
 Utilizing knowledge of communication and networking components to provide customers with service support and configuration of customer equipment.
 Communicating clearly and professionally, delivering technical/industry information in a manner appropriate to the audience.
 Working evenings, weekends, holidays and unscheduled shifts as determined by the needs of the business.
What weÂre looking forÂ
YouÂll have a dedication to customer service excellence with amazing communication skills and a positive, professional attitude. YouÂll thrive in a fast-paced work environment, and enjoy helping our customers connect to the digital world.
Even better if you have one or more of the following:
 A related Associate Degree or 2+ years relevant experience.
 Technical support call center experience.
You must live within 75 mi'les of the current reporting loc'ation for life of contract. We reserve the right to request your attendance at the office location for team huddles, meetings , etc?.
If Verizon and this role sound like a fit for you, we encourage you to apply even if you donÂt meet every Âeven better qualification listed above.
Test(s) Required
Computer & Internet Knowledge Test (210), SACS HTML Results
Test Previews
Where youÂll be working
In this remote role, you'll work from home with occasional in-person trainings and meetings.
Scheduled Weekly Hours
40
Equal Employment Opportunity
WeÂre proud to be an equal opportunity employer - and celebrate our employees differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.
Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefits, 401(k) Savings Plan, stock incentive programs, paid time off, adoption assistance and tuition assistance, weÂve got you covered with our award-winning total rewards package.
If you are hired into a California, Colorado, Connecticut, Hawaii, Maryland, Nevada, New York, Rhode Island, Washington or Washington, D.C. work location, the compensation range for this position is between $632.00 and $1,770.50 weekly based on a full-time schedule. The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive based position with the potential to earn more. For part time roles, your compensation will be adjusted to reflect your hours. Apply Job! Submit Your ApplicationSeize this opportunity to make a significant impact. Apply now and take the first step towards a rewarding new role.
Apply Now