Full-Time Remote EA & Ops Partner (Shopify/Ecommerce)

OverviewWe’re Inergize Health — a fast-growing cold plunge brand on a mission to dominate the U.S. performance recovery space. Our tubs are trusted by high performers, elite athletes, and even names like Will Smith and Dustin Johnson.We’re hiring a full-time EA & Ops Partner — someone who thrives inside fast-moving startups and knows how to keep chaos under control. You’ll handle customer service, Shopify backend, scheduling, logistics, and the messy, vital behind-the-scenes execution that keeps a DTC brand growing.This is not a chilled VA gig.This is a high-responsibility, high-autonomy role working directly with the founder to move fast and make decisions. If you’ve been the glue inside a 7–8 figure brand (or want to be), we want to meet you.What You’ll Own:Customer Support (Gorgias): Email, live chat, occasional callsInbox + Calendar: Keep the founder at inbox zero and on trackShopify Backend: Orders, returns, pricing, SKUs, and invoice handlingLogistics & Warehouse Coordination: Track repairs, shipping issues, customs docsSocial Media Support: Reposts, comment replies, Reddit, basic reelsContractor Management: Track tasks in Notion/Asana, follow up on deadlinesLight Design Tasks: Resize, compress, or update images via Canva/FigmaSystem Creation: SOPs, automations, cleanup projectsMarketing Ops: Email/SMS support (Klaviyo + GoHighLevel), influencer commsBasic Reporting + Finance Tasks: Chargeback handling, cost inputs, payment follow-upsMust-Haves:Fluent English: Clear written comms and confident on calls/SlackCustomer Support Experience: You’ve used Gorgias ticket and call supportShopify Confident: You've managed orders, customers, and productsProactive by Default: You catch and solve problems before they hit the founderOrganized + Focused: You thrive in mess but bring order to itTech-Comfortable: You don’t need handholding in Google Sheets, Notion, etc.Startup Mentality: You move fast, communicate fast, and get sh*t doneTimezone Available: Full-time, PST hours — with some weekend availabilityBonus Skills (Nice to Have, Not Required):Familiarity with: Notion, Figma, Canva, AsanaExperience with: Klaviyo, GoHighLevelVideo: Light editing (CapCut, iMovie, etc.)Reddit: Posting/commenting in communitiesEcom/agency background or worked directly with a founder beforeThis Role Is Not for You If:You need a slow-paced, instruction-heavy jobYou’re juggling multiple clients or full-time gigsYou want work-life balance over impactYou avoid hard conversations or fast deadlines*******Apply Here *****https://apply.workable.com/ciaran-flanagan/j/024B77060C/*******Apply Here *****Job Types: Full-time, ContractPay: $1,500.00 - $1,800.00 per monthBenefits:Flexible scheduleSchedule:Monday to FridayWork Location: Remote

Apply Now