[FULL TIME Remote] Customer Support Specialist | Paradigm
Role Snapshot:Company: WorkwarpStart Date: Immediate openings availableLocation: RemotePosition: Customer Support Specialist | Paradigm | RemoteCompensation: a competitive salary  What is the role?
You are responsible for communicating with clients to resolve inquiries in a timely manner. You will work with clients to answer questions, identify bugs, and resolve issues. You will relay feedback to our product and development teams and be the voice of our customer to mitigate client requests and issues professionally.
In this role, you will:
 Responsible for providing high level support via Phone, Chat, & Email
 Identifying and resolving client issues/concerns
 Establish customer relationships
 Improve client retention
 Diagnose bugs
 Communicate customer issues/requests to development team
 Working with the latest cloud support systems such as Intercom, Salesforce, JIRA, etc
 Other duties as assigned
 Work hours will be 10 am  7 pm EST/ 9 am  6 pm CST/ 7 am  4 pm PST
Qualifications
 2+ years customer support experience
 2+ years SaaS environment experience
 Knowledge in the legal industry advantageous
 Knowledge with SalesForce, Intercom... JIRA, G Suite
Who is the ideal candidate?
 Must be patient, empathetic, and have great communication skills
 Data driven individual
 Strong interpersonal skills to work collaboratively with different departments
 Comfortable with technology and learning new software
 Ability to handle escalated customer issues
 Self-motivated, diligent, and can inspire others
 Excellent verbal and written communication skills
 Organized, detail oriented, and able to manage multiple tasks
 Must be personable and enjoy working in a client-facing role
 Able to discuss technically detailed processes and integrations with customers who are both tech-savvy and non-technical
Why should you join Paradigm?
Paradigm offers a suite of legal practice software solutions that help lawyers manage, automate, and grow their firms. More than 50,000 lawyers across 170 countries use our products to shift the paradigm of how they practice law. With four world-class all-in-one legal practice management platforms  PracticePanther, Bill4Time, MerusCase, and LollyLaw  in addition to payments and accounting solutions powered by Headnote and TrustBooks.
Paradigm empowers lawyers across the spectrum of practice area, geography, and business needs. At Paradigm, we are fast-paced, ambitious, and unified by a common vision to build the best legal technology products in the world.
Benefits/Perks
 Competitive salary
 Paid vacation + sick and parental leave
 Remote working flexibility
 Budget for home office improvements
 Company culture that encourages work / life balance
 100% paid PPO medical, vision, and dental insurance, 401k matching, equity grants
 Bi-annual company retreats and many other fun activities to bring our team together (physically or virtually) as often as possible Apply Job! Are You the One We're Looking For?If you believe you have what it takes, submit your application without delay. We are keen to hear from talented candidates like you.
Apply Now
You are responsible for communicating with clients to resolve inquiries in a timely manner. You will work with clients to answer questions, identify bugs, and resolve issues. You will relay feedback to our product and development teams and be the voice of our customer to mitigate client requests and issues professionally.
In this role, you will:
 Responsible for providing high level support via Phone, Chat, & Email
 Identifying and resolving client issues/concerns
 Establish customer relationships
 Improve client retention
 Diagnose bugs
 Communicate customer issues/requests to development team
 Working with the latest cloud support systems such as Intercom, Salesforce, JIRA, etc
 Other duties as assigned
 Work hours will be 10 am  7 pm EST/ 9 am  6 pm CST/ 7 am  4 pm PST
Qualifications
 2+ years customer support experience
 2+ years SaaS environment experience
 Knowledge in the legal industry advantageous
 Knowledge with SalesForce, Intercom... JIRA, G Suite
Who is the ideal candidate?
 Must be patient, empathetic, and have great communication skills
 Data driven individual
 Strong interpersonal skills to work collaboratively with different departments
 Comfortable with technology and learning new software
 Ability to handle escalated customer issues
 Self-motivated, diligent, and can inspire others
 Excellent verbal and written communication skills
 Organized, detail oriented, and able to manage multiple tasks
 Must be personable and enjoy working in a client-facing role
 Able to discuss technically detailed processes and integrations with customers who are both tech-savvy and non-technical
Why should you join Paradigm?
Paradigm offers a suite of legal practice software solutions that help lawyers manage, automate, and grow their firms. More than 50,000 lawyers across 170 countries use our products to shift the paradigm of how they practice law. With four world-class all-in-one legal practice management platforms  PracticePanther, Bill4Time, MerusCase, and LollyLaw  in addition to payments and accounting solutions powered by Headnote and TrustBooks.
Paradigm empowers lawyers across the spectrum of practice area, geography, and business needs. At Paradigm, we are fast-paced, ambitious, and unified by a common vision to build the best legal technology products in the world.
Benefits/Perks
 Competitive salary
 Paid vacation + sick and parental leave
 Remote working flexibility
 Budget for home office improvements
 Company culture that encourages work / life balance
 100% paid PPO medical, vision, and dental insurance, 401k matching, equity grants
 Bi-annual company retreats and many other fun activities to bring our team together (physically or virtually) as often as possible Apply Job! Are You the One We're Looking For?If you believe you have what it takes, submit your application without delay. We are keen to hear from talented candidates like you.
Apply Now